Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle end-to-end IT onboarding and offboarding, administer essential services, and maintain IT equipment while acting as the primary technical contact for on-site support.
Job Technologies
Your role in the team
- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
- Verwalten Sie die zentralen internen und externen Dienste des Unternehmens (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP) sowie das Büronetzwerk und die AV- und Konferenzraumsysteme.
- Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
- Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
- Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
- Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
- Create and maintain clear IT documentation and runbooks for the systems and processes you own.
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Our expectations of you
Qualifications
- Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues.
- Excellent interpersonal skills with a genuine customer-service mindset.
- Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
- Proactive and organized, eager to learn, with strong practical problem-solving skills.
Experience
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
- Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
- Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
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What we offer
- Experience supporting a global or multi-office organization.
- Previous work experience at a fast-paced organization with an entrepreneurial mindset.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
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Job Locations
About Your Employer
Xsolla
Xsolla provides solutions for video game trading and supports developers and publishers with a variety of services to monetize and distribute games worldwide.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
