Job
- Level
- Experienced
- Location
- Neuhaus am Rennweg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT requests in first-level support, administer servers and clients, manage user access, and monitor systems for errors. You work with ticket systems and optimize infrastructure.
Your role in the team
- First-Level Support: Assisting users with IT questions and technical issues
- Ticket processing: analysis, prioritization, and resolution of requests via our ticket system
- Administration: Management of the server landscape, client infrastructure, and telephone system
- Printing Service: Management and Support for Printing Solutions in the Company
- User Management: Administration of access rights and accounts in our IT systems
- Monitoring: Monitoring and analysis of IT systems for early error detection
- IT Orders: Procurement and management of hardware and software in collaboration with the purchasing department
- Participation & Development: Opportunity to develop additional focus areas in coordination with the team and to take on new responsibilities
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification
Qualifications
- Basic knowledge of software deployment, patch management, Group Policy, and monitoring is a plus
- Structured and solution-oriented work approach as well as enjoyment in direct contact with users
- Strong communication skills, team spirit, and a high level of service orientation
- Responsible handling of sensitive data
Experience
- Experience with telephone systems and printing services
- At least 2 years of experience in IT support or helpdesk
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What we offer
- Occupational health management: Your health and well-being are important to us. Therefore, benefit from our diverse health services such as the company doctor, health prevention, check-ups, fitness programs, and sustainability days.
- Jobrad: We offer our employees the opportunity to lease a Jobrad. Our range also includes e-bikes for those who need a little extra boost.
- Catering: Depending on the location, you will find various catering options - from traditional canteens to modern concepts like (FreshTaste).
- Corporate Benefits: We offer our employees exclusive discounts and special conditions with numerous brands in the fields of fashion, technology, leisure, and much more.
- Further Education and Training: Our focus is on the continuous development of our team members. We want to ensure that each individual can reach their full potential, and therefore offer tailored training programs for different positions.
- Flexibility: Where possible, we create a good work-life balance through our flexible working time models.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Röchling Automotive SE & Co. KG
Röchling Automotive ist mit über 5.500 Mitarbeitern Ihr Partner für integrierte Systemlösungen auf den Gebieten Aerodynamics, Propulsion und New Mobility. Mit 44 Standorten auf 4 Kontinenten sind wir global aufgestellt.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT service technician for system infrastructure
- Location
- Neuhaus am Rennweg
- Working Model
- Onsite
- Diversity
- Open for all genders
