Job
In this role, you will manage the complete system infrastructure, assist with user support, handle trouble tickets, and execute specialized tasks and projects in a dynamic IT environment.
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Job technologies
Your role in the team
- Are you a true IT all-rounder and well-versed in both Linux and Windows Active Directory and clients? Then you are exactly right with us, because we are looking for a competent generalist who is happy to roll up their sleeves and tackle tasks with determination!
- As an IT Administrator for our internal systems, you are the first point of contact for our employees, managing our entire system landscape from A to Z in a medium-sized ICT company, and supporting our NOC team when there is a high workload.
- You support all internal applications as well as user systems, especially monitoring and ticket systems, databases, ERP, etc.
- You support our users, i.e., employees, both remotely (via Webex) and on-site, as well as our client systems, especially Windows notebooks, iPhones, and Cisco VoIP telephony.
- They actively support in the Network Operation Center to manage our customer systems.
- You handle trouble tickets, initiate initial analyses, and carry out standardized solution measures.
- They document the support processes and solutions in the internal knowledge base.
- They perform specialized tasks and small projects, such as installations in our data centers.
- They support the team with onboarding and training new colleagues.
- After successful onboarding, you will actively participate in the rotating on-call system.
Our expectations of you
Qualifications
- Excellent knowledge of Microsoft operating systems and MS Office applications.
- Basic understanding of server administration in the areas of Linux/Windows Server 2012/2016, Active Directory, WAN network infrastructure, and practical knowledge in common software and hardware domains.
- Native-level German language skills as well as good English language skills.
- A pronounced independent and structured way of working is among your strengths.
- Team player mentality and high result orientation.
- Enjoyment in solving technically challenging problems.
Experience
- Basic knowledge of Linux system administration with Debian and/or Ubuntu, with 1st and 2nd level support experience.
What we offer
- Innovative ICT technologies.
- A modern, creative, and flexible working environment.
- Feedback, training sessions, and coaching for your individual professional and personal development.
- Access to training tools and documentation as well as technical sparring and knowledge transfer with the engineering team.
- Attractive salary and job security.
- Company pension scheme.
- Participation in diverse team events (company run, barbecues, joint lunches, kick-off, Christmas party, etc.).
- International environment where German and English are part of everyday office life.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Als Virtual Network Operator (VNO) ist mitcaps ein Telekommunikationsdienstleister, der seinen Kunden aus dem international vertretenen Mittelstand maßgeschneiderte Netzwerklösungen und individuelle Serviceleistungen anbietet.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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