Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you provide 1st and 2nd level support, assist users with technical issues and installations, and document solutions in the IT ticket system. You also collaborate with the IT team to enhance the infrastructure.
Job Technologies
Your role in the team
- 1st and 2nd level support for internal and external users.
- Support with technical issues and IT inquiries via phone, email, and ticket system.
- Installation, configuration, and maintenance of hardware and software.
- Error analysis and troubleshooting of IT systems and applications.
- Documentation of disruptions and solutions in the IT ticket system.
- Creation and maintenance of instructions and training materials for end users.
- Close collaboration with the IT team to further develop the IT infrastructure.
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Our expectations of you
Education
- Completed vocational training in the IT field, e.g., as an IT specialist (m/f/d) or a comparable qualification.
Qualifications
- Very good German and English skills.
- In-depth knowledge of Windows and network systems.
- Service orientation, communication skills, and problem-solving abilities.
- Teamwork skills and independent working style.
Experience
- Work experience in IT support is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT helpdesk staff
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
