Job
- Level
- Experienced
- Location
- Mannheim
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT issues and service requests, manage users in Active Directory, assist with installations, and conduct updates and IT checks.
Job Technologies
Your role in the team
- As part of this role, you will be involved in OnSite Support/Field Service in addition to the Service Desk. You will provide support not only for our internal employees but also for our customers, and if necessary, directly on-site.
- Within this framework, you will:
- Receive, qualify, analyze, and process IT disruptions and service requests, and document them in the ticket system.
- Our employees and clients are supported remotely and on-site with hardware and software issues as well as with inquiries related to clients and standard applications.
- Manage users and permissions in systems such as Active Directory and M365.
- Install, configure, and replace various IT systems.
- Perform maintenance, updates, and IT checks based on standard IT practices.
- Support with rollouts, relocations, and IT projects.
- Train users on new systems and applications.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector, e.g., as an IT specialist in system integration or a comparable qualification.
Qualifications
- As an IT Service Specialist, you should have:
- Good knowledge of Windows environments, Microsoft 365, and common standard software.
- Basic knowledge of networking technology is an advantage.
- Service-oriented thinking and structured working methods.
- Class B driver's license (for Field Service assignments).
- Very good spoken and written German skills; English skills are an advantage.
Experience
- Practical experience in IT support (Service Desk, OnSite, or Field Service).
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What we offer
- Modern offices: As a member of our Service Desk, you will work in our modern office spaces at our location on Weberstraße in Mannheim.
- Cohesion: We offer a lot of fun, a family-like environment, and room for creativity through a flat hierarchy with quick decision-making processes and a collaborative culture.
- DATIS DNA: 70% Data Center, 20% System Integrator, 10% "Holding hands and stroking the belly" = one for all, all for one.
- In short: the ideal workplace if you have turned IT your hobby into a profession.
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Job Locations
About Your Employer
DATIS IT-Services GmbH
DATIS GmbH ist ein Service-Rechenzentrum in Mannheim ausgestattet mit modernster Technologie. Bereits seit 1969 unterstützen wir als regionales Rechenzentrum überwiegend mittelständische Kunden mit maßgeschneiderten IT-Services und -Lösungen.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Specialist
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
