Job
In this role, you will handle IT issues and service requests, manage users in Active Directory, assist with installations, and conduct updates and IT checks.
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Your role in the team
- As part of this role, you will be involved in OnSite Support/Field Service in addition to the Service Desk. You will provide support not only for our internal employees but also for our customers, and if necessary, directly on-site.
- Within this framework, you will:
- Receive, qualify, analyze, and process IT disruptions and service requests, and document them in the ticket system.
- Our employees and clients are supported remotely and on-site with hardware and software issues as well as with inquiries related to clients and standard applications.
- Manage users and permissions in systems such as Active Directory and M365.
- Install, configure, and replace various IT systems.
- Perform maintenance, updates, and IT checks based on standard IT practices.
- Support with rollouts, relocations, and IT projects.
- Train users on new systems and applications.
Our expectations of you
Education
- Successfully completed vocational training in the IT sector, e.g., as an IT specialist in system integration or a comparable qualification.
Qualifications
- As an IT Service Specialist, you should have:
- Good knowledge of Windows environments, Microsoft 365, and common standard software.
- Basic knowledge of networking technology is an advantage.
- Service-oriented thinking and structured working methods.
- Class B driver's license (for Field Service assignments).
- Very good spoken and written German skills; English skills are an advantage.
Experience
- Practical experience in IT support (Service Desk, OnSite, or Field Service).
What we offer
- Modern offices: As a member of our Service Desk, you will work in our modern office spaces at our location on Weberstraße in Mannheim.
- Cohesion: We offer a lot of fun, a family-like environment, and room for creativity through a flat hierarchy with quick decision-making processes and a collaborative culture.
- DATIS DNA: 70% Data Center, 20% System Integrator, 10% "Holding hands and stroking the belly" = one for all, all for one.
- In short: the ideal workplace if you have turned IT your hobby into a profession.
Job locations
About your employer
DATIS GmbH ist ein Service-Rechenzentrum in Mannheim ausgestattet mit modernster Technologie. Bereits seit 1969 unterstützen wir als regionales Rechenzentrum überwiegend mittelständische Kunden mit maßgeschneiderten IT-Services und -Lösungen.
- 1-49 Employees
- Established Company
- Onsite
- Internet, IT, Telecommunication
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