Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will serve as the first point of contact for employees' IT inquiries, handle tickets, install and configure Windows clients, and support Microsoft 365. You will also manage mobile devices and maintain IT documentation.
Job Technologies
Your role in the team
- Point of contact for employees regarding IT inquiries and issues in the hardware and software environment.
- Processing and documentation of tickets in the ticket system.
- Assumption of operational 1st- and partly 2nd-level support, including troubleshooting and error analysis in hardware and software environments.
- Installation, configuration, and support of Windows clients, notebooks, and peripheral devices.
- Support with Microsoft 365 (Outlook, Teams, OneDrive, Office applications).
- Setup and management of mobile devices (iPhone, iPad, Android, MDM).
- Output, inventory management and lifecycle management as well as documentation of hardware and software, asset management.
- Management of meeting room and conference technology.
- Support with onboarding and offboarding processes.
- Maintenance of IT documentation and knowledge database.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist in system integration) or a comparable qualification.
Qualifications
- Basic knowledge of the Windows Server environment.
- Service-oriented, structured, and independent working style.
- Friendly and professional demeanor towards employees and executives.
- Very good knowledge of German as well as good knowledge of English, both spoken and written.
- Team player, reliability, and a high solution orientation.
- Occasional assignments outside regular working hours are not a problem for you.
- Willingness to familiarize oneself with new technologies and systems.
Experience
- Initial work experience in IT support / Helpdesk / 1st Level Support is desirable.
- Initial experience with Active Directory (user and rights management) is desirable.
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What we offer
- 30 vacation days for a 5-day week and time tracking.
- Varied employee events.
- Attractive salary.
- Company pension scheme.
- Bicycle leasing via JobRad.
- Travel expense reimbursement (Germany Ticket Job).
- Flexible and family-friendly working hours as well as the possibility to work remotely part-time.
- Complimentary beverages and fruit baskets.
- Individual development: diverse internal training sessions as well as external professional development courses.
- Collaboration within a motivated international team.
- Modern workplace in the heart of Munich, directly at the main train station.
- Participation in activities such as Mystery Lunch, B2Run, "Bike to Work" and others.
- Responsible and diverse activity.
- Discounted membership with EGYM Wellpass.
- Discounts at well-known brands and providers as part of "Corporate Benefits".
- Appreciative, open corporate culture with an open-door policy.
- Subsidy for childcare costs.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Maiwald GmbH
Maiwald GmbH is an established law firm specializing in industrial property protection. It advises clients from various industries on all aspects of intellectual property and patent law. With around 270 employees at its locations in Munich and Düsseldorf, Maiwald provides tailored solutions for protection rights.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
IT support specialist for 1st/2nd level support
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
