Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- 3.833 to 5.297€ Gross/Month
- Location
- Halle
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st and 2nd level support, manage IT client infrastructures, administer video conferencing solutions, and optimize processes in the ticketing system.
Job Technologies
Your role in the team
- Independent execution of 1st and 2nd level support as well as reliable assistance with technical issues.
- Provision, maintenance, and further development of the IT client infrastructure to ensure smooth and secure operation.
- Competent advice and support for users regarding IT-related issues.
- Support and administration of hardware and software for video conferencing solutions as well as the technical equipment in conference rooms.
- Structured processing of cases in the ticket system, including analysis, prioritization, and escalation, to ensure efficient workflows and continuous process optimization.
- Creation and maintenance of clear, user-friendly documentation for deployed software to ensure transparent knowledge sharing and support efficient onboarding of new colleagues.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training as an IT specialist or a comparable qualification.
Qualifications
- Polished manners and very good German skills (C2 level preferred).
- Friendly and confident demeanor when interacting with users and colleagues.
- Curiosity and understanding of the daily challenges faced by users in the IT environment.
Experience
- At least three years of professional experience in user support (Windows 11 and later, as well as Office 2016 and later).
- Practical experience in other standard topics of IT support, e.g., user management with Exchange and Active Directory or in promoting IT security awareness among users, is advantageous.
This text has been machine translated. Show original
What we offer
- Earliest possible start date.
- Temporary employment for 12 months.
- Employment scope: 39 hours/week.
- Location: Halle (Saale).
- Payment according to TVöD Bund up to pay group 9b; depending on experience level, the gross monthly salary for full-time employment ranges from EUR 3,833.50 (level 1) to EUR 5,297.75 (level 6).
- Granting an IT specialist allowance of €600 gross per month on a full-time basis (subject to appropriate qualifications).
- Tariff benefits such as performance-based pay and annual special payments.
- Subsidy for the Germany Ticket as a job ticket.
- Company pension scheme through the Versorgungskasse des Bundes und der Länder (VBL).
- Flexible working hours (flextime) as well as various part-time models, including a time-instead-of-money choice model.
- Option for partial remote work.
- Offices in a central location with good access to public transportation.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Deutsches Jugendinstitut e.V.
The German Youth Institute (DJI) is one of the largest social science research institutes in Europe, with over 400 employees in Munich and Halle (Saale). It has been researching the living conditions of children, adolescents and families for more than 50 years, advising federal, state and local authorities, and providing important scientific impulses for professional practice.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT specialist for IT support and service desk
- Salary
- 3.833 to 5.297€ Gross/Month
- Location
- Halle
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
