Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Pfullendorf
- Working Model
- Onsite
Job Summary
In this role, you will handle IT hotline requests and provide 1st-level support for hardware and software issues. Additionally, you will install new components, conduct smaller projects, and actively optimize processes.
Your role in the team
- Our IT is the data highway of Geberit. In the IT Service Center, all inquiries and tickets from our customers worldwide are consolidated. As an IT Service Engineer, you will take on the following tasks:
- Handling of IT hotline orders via phone (in German and English) including documentation.
- 1st-Level Support: Handling incidents and service requests via phone, email, or ticketing system.
- Troubleshooting hardware and software issues via remote control or directly at employees' workstations, as well as installing new hardware and software components.
- Supporting employees in the effective use of our applications in daily operations.
- Identifying optimization potential and actively contributing to the continuous improvement of our processes and environment.
- Execution of smaller projects within the scope of the Service Desk (evaluations, rollouts, standardization).
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Our expectations of you
Education
- Completed training as an IT specialist in system integration or a comparable technical qualification with further training in the IT field.
Qualifications
- High service orientation and passion for excellent customer support.
- Excellent written and spoken proficiency in German and English.
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What we offer
- Geberit is an international industrial company with heart and soul. Here, you can expect a lot of creative freedom, modern technologies, targeted development opportunities, and a collegial environment.
- Join our IT Service Center team in Pfullendorf.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Geberit AG
Founded in 1874, Geberit AG is an established company in the sanitary technology sector, offering a wide range of products from flushing solutions to bathroom furniture, and has established itself as a leading provider in Europe.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Service Engineer
- Location
- Pfullendorf
- Working Model
- Onsite
- Diversity
- Open for all genders
