Job
- Level
- Experienced
- Location
- Bochum
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle 1st and 2nd level support requests, manage end devices, assist in IT projects, and document processes while collaborating closely with support units.
Job Technologies
Your role in the team
- Acceptance and processing of disturbances and requirements within the scope of 1st and 2nd level support as well as documentation in the implemented ticket system.
- End device management and deployment according to central standards.
- Administration of hospital-specific systems and standard software.
- Support and implementation of IT projects.
- Collaboration with downstream support units such as the central data center.
- Create and customize operational and system documentation.
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Our expectations of you
Education
- Completed vocational training in the IT sector, such as IT specialist (m/f/d) for system integration, IT electronics technician (m/f/d), or a comparable qualification, as well as preferably initial professional experience.
Qualifications
- Knowledge of relevant standard hardware and software, as well as experience with mobile Apple devices.
- Ideally, prior experience in IT within the healthcare and hospital environment.
- Good MS Office skills.
- Fluent in German, both spoken and written.
- Strong communication skills and a pronounced customer service mindset.
- Willingness to perform, quality awareness, and independent working style.
- Willingness to continuous learning.
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What we offer
- A secure job within a healthy, reputable hospital network.
- A remuneration in accordance with TV DRV KBS as well as a company pension scheme.
- A free company supplementary health insurance with single room accommodation, comfort service, and optional meal plan.
- A collegial, dynamic, and motivated team.
- Internal and external training opportunities as well as cross-location development possibilities within the framework of our network system.
- Flexible participation in training sessions through our e-learning program.
- Family-friendly working conditions and attractive working time models.
- Active onboarding and induction concepts for new employees.
- An established corporate health management.
- E-bike leasing and discounted meal offers.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Knappschaft Kliniken GmbH
Knappschaft Kliniken GmbH is part of the network system of the German Pension Insurance Knappschaft-Bahn-See and operates several hospitals and medical facilities. They specialize in basic and standard care as well as top-level medicine at a university level, offering numerous certified high-performance centers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
employees in IT field service
- Location
- Bochum
- Working Model
- Onsite
- Diversity
- Open for all genders
