Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kaiserslautern
- Working Model
- Onsite
Job Technologies
Your role in the team
- You support our IT service desk as a contact person for our customers.
- You are responsible for accepting and qualifying inquiries and error reports in the ticket system.
- Together with our development department and your team, you analyze the problems of our customers and find the right solution.
- You take care of ensuring functioning processes and thus also the satisfaction of our customers.
- You monitor our server monitoring systems and coordinate our ticket process.
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Our expectations of you
Education
- You have completed technical training, e.g. B. IT specialist (m/f/d) or a comparable qualification.
Qualifications
- You are confident in dealing with MS Office, various business applications, APIs and services such as Active Directory, Exchange and teams.
- You are communicative and service-oriented.
- You have very good knowledge of German and good written and spoken English.
Experience
- Ideally, you have already gained practical experience in the IT helpdesk, IT service desk or 3rd level support.
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Benefits
Work-Life-Integration
Job Locations
Location Kaiserslautern
Rheinland-Pfalz
Germany
This is your employer
DCON Software & Service AG
At DCON Software & Service AG, we specialize in consulting and software development for enterprise service management. We have more than 25 years of experience and 135 highly skilled and knowledgeable employees. This allows us to provide an outstanding level of service to our customers, including major companies like Daimler, BWI, and CGI.
Description
- Founding year
- 1994
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Software Support Expert
- Location
- Kaiserslautern
- Working Model
- Onsite
