Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neumarkt in der Oberpfalz
- Working Model
- Onsite
Job Summary
In this role, you serve as the primary contact for customers regarding technical issues, resolve support tickets, and install and configure software and hardware on-site across Germany.
Job Technologies
Your role in the team
- You are the primary contact for our customers when it comes to troubleshooting technical issues or problems with our IT solutions (i-NET-Menue, PC-SHERIFF, etc.).
- You are responsible for handling support tickets (1st/2nd level).
- You document all customer contacts in the respective systems in writing.
- You are not only a problem solver but also an advisor when it comes to the technical questions of our clients.
- You are responsible for the setup of the hardware on-site (throughout Germany).
- You are responsible for the software installation and configuration.
- You handle our customers' complaints and concerns confidently and professionally.
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Our expectations of you
Education
- You have completed vocational training or relevant professional experience.
Qualifications
- You stand out due to a high IT affinity and enjoy working with IT solutions.
- You work customer-, service- and solution-oriented.
- Your German is negotiation-proof in spoken and written form.
Experience
- Ideally, you already have experience in customer service (telephone and written communication).
- You have experience with the operating systems Windows 7 - 11, Android, and iOS.
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What we offer
- An exciting and diverse range of tasks in a rapidly growing environment.
- Dynamic, team-oriented work with short decision-making processes.
- Flat hierarchies and numerous opportunities for shaping and development.
- Permanent full-time position with prospects.
- Regular employee events.
- Attractive additional benefits such as bike leasing and other perks.
- Diverse opportunities for personal and professional development.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Schwarz Unternehmenskommunikation GmbH & Co. KG
The Schwarz Group, based in Neckarsulm, is a significant German conglomerate and one of the largest retail groups in Europe. It operates over 13,900 stores under the brands Lidl and Kaufland and employs around 575,000 people.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
IT support technician
- Location
- Neumarkt in der Oberpfalz
- Working Model
- Onsite
- Diversity
- Open for all genders
