Job
In this role, you will be the primary contact for IT inquiries in the workplace environment, manage tickets, administer Microsoft 365, and support hardware to ensure smooth digital collaboration.
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Your role in the team
- You are the central point of contact for IT inquiries and disruptions in the workplace environment, coordinating and monitoring tickets within defined service levels and handling incidents as well as service requests independently.
- The administration and management of our digital workplace environment are part of your responsibilities, as well as the provisioning, configuration, and management of notebooks, smartphones, and other IT hardware.
- You oversee the entire user lifecycle - from IT onboarding of new employees, through role changes, to offboarding. You are responsible for user accounts, permissions, and the appropriate technical equipment.
- In addition, you will manage core components of our Microsoft 365 workplace environment, particularly Microsoft Teams, Exchange Online, OneDrive, and SharePoint, and support users with questions related to digital collaboration and communication.
- You ensure the technical availability of our conference, meeting, and event rooms and assist with events, hybrid meetings, as well as the use of modern presentation and media technology.
- Caring for our printer fleet as well as other workplace-related systems and technical solutions is also part of your responsibilities.
- You work closely with internal departments and external service providers, coordinate technical measures, and ensure that disruptions and requirements are handled in a structured and sustainable manner.
- With your focus on service quality, user-friendliness, and efficient processes, you identify optimization potentials and actively contribute to the further development of our workplace services.
Our expectations of you
Education
- You have successfully completed training in the IT field, for example as an IT specialist (m/f/d) for system integration, or an equivalent qualification.
Qualifications
- You have good knowledge of working with Windows workstations and common workplace hardware.
- You are familiar with Microsoft 365, especially Teams, Exchange, OneDrive, and SharePoint.
- A service-oriented work approach, strong communication skills, and enjoyment in working with people characterize you.
- You work in a structured and responsible manner and keep an overview even when handling multiple requests.
- New technologies excite you, and you are interested in actively shaping modern workplace and collaboration solutions.
Experience
- Ideally, you already have experience in IT support, workplace management, or system administration.
- Additionally, you have experience with user account management, permission concepts, and ideally with ticketing systems.
What we offer
- A motivated team with a passion for technology and innovation.
- Flat hierarchies and short decision-making paths.
- Flexible working hours model with home office option for optimal balance.
- Comprehensive onboarding and mentoring with personalized training.
- A high degree of creative freedom in the use and application of the latest technologies (cloud, New Work, etc.), with modern work tools and a pleasant working environment.
- GOB Pension Scheme | Company Pension Plan and Health Budget.
- Regular team events (sports groups, summer party, Christmas party, etc.).
- Cafeteria that offers a lot of enjoyment & sunny outdoor seating.
Benefits
Health, fitness & fun
Job locations
About your employer
We are technologically highly specialized in ERP software consulting and holistic IT solutions. For more than 55 years we have been part of the German IT landscape and for more than two decades we have been one of the largest and most successful Microsoft Dynamics partners worldwide.
- 1965
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 3.3
- Career growth
- 4.0
- Working conditions
- 3.5
- Team culture
- 4.0
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