Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wuppertal
- Working Model
- Onsite
Job Summary
In this role you handle phone and written customer support, analyze and improve support processes, diagnose and document incidents, and prepare and deliver user training and documentation.
Job Technologies
Your role in the team
- Professional and expert assumption of responsibility for telephone and written customer support.
- Independent analysis of processes to optimize and ensure high customer satisfaction.
- Identification and resolution of incidents, as well as their documentation.
- Development of training materials and support for user training.
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Our expectations of you
Education
- Successfully completed vocational training and/or an equivalent qualification.
Qualifications
- Good to very good German language skills in speaking and writing, as well as English language skills, are desirable.
- Good working knowledge of Windows systems.
- A customer- and service-oriented way of working, as well as a high technical affinity and analytical thinking.
Experience
- First professional experience in IT support or end-user support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Wuppertal
- Working Model
- Onsite
- Diversity
- Open for all genders
