Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support clients with infrastructure issue analysis and resolution, handle incident reports, and automate processes with scripts while working in security-sensitive environments.
Job Technologies
Your role in the team
- In our team, you support our Business and Enterprise clients in analyzing and solving problems related to our infrastructure.
- From receiving fault reports, narrowing down the cause, to restoring operations, the entire process chain is in your hands.
- Your customer orientation and your problem-solving skills will benefit you.
- We operate around the clock in three shifts.
- You are ready to participate in the shift rotation and be scheduled accordingly.
- Since part of our work involves security-sensitive areas, you are willing to undergo an extended security screening process (SÜ2).
- Our clients communicate in German and English – you are fluent in both languages.
- Simultaneously serving as a Technical Consultant and Ops Engineer alongside our enterprise clients in complex environments.
- Analysis of customer workloads, debugging complex issues, creating permanent solutions or workarounds.
- Automation of recurring problems/tasks using scripts and tools (AI).
- Communication with Developer and Sales Teams to improve quality and stability.
- Work in sensitive environments under security and compliance requirements.
- Monitoring of cloud infrastructure and proactive action in case of errors.
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Our expectations of you
Qualifications
- Strong 'Customer-First' mentality and high problem-solving skills.
- Enthusiasm for error analysis (log files, traces, metrics) and troubleshooting.
- Networking debugging skills (LAN/WAN/VPN, DNS, DHCP).
- Knowledge of S3 and storage systems (File, Object, Block).
- Knowledge of common development and deployment tools (e.g., Bash, Python, Ansible, Terraform, Git).
- Knowledge in scripting and software development, ideally also involving the use of AI tools.
- Willingness to undergo extended security screening (SÜ2).
- Fluent in German and English.
Experience
- Several years of experience in operating cloud infrastructures, Linux, networking, virtualization (Qemu / KVM), containers (Kubernetes), storage systems, and web requests (APIs).
- Experience with common monitoring and alerting systems (Prometheus, Grafana, OpsGenie, etc.).
- Experience with ticketing and documentation systems (Jira, Confluence, etc.).
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What we offer
- Hybrid work model.
- Flexible working hours through trust-based working time.
- At some locations, a subsidized canteen and various free beverages.
- Modern office spaces with excellent transportation links.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous opportunities for further training and development.
- Various health offerings, such as sports and wellness courses.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
1&1 Internet AG
With our strong brands 1&1, GMX, WEB.DE and mail.com, we are the leading provider of consumer applications in Germany with over 30 million active users. We make communication even safer - with up to 500 million incoming e-mails per day! With our advanced security facilities, we ensure that your data is always protected. So you can relax and concentrate on the really important things.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Career Growth
3.4Workingconditions
4.4Engineering
2.7Culture
3.5
Cloud Operations Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
