Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 48.000€ gross/year
- Location
- Baden-Baden
- Working Model
- Onsite
Job Summary
In this role, you resolve IT issues related to hardware, software, and networks, manage users and systems, ensure ticket documentation, and collect feedback for IT system improvement.
Your role in the team
- Troubleshooting IT-related issues in software, hardware, or network areas.
- Logging, tracking, and prioritization of incidents in the ticket system.
- User, system, and software management.
- Use of monitoring and management tools for proactive problem detection.
- Provision of updates and explanations for troubleshooting to users.
- Escalation of complex issues to higher-level support teams as needed.
- Maintenance and inventory management: repair and coordination of these with hardware vendors.
- Tracking of IT assets and ensuring that the company's devices and peripherals are accounted for.
- Feedback collection for continuous improvement of IT systems.
- Security and Compliance: Ensuring correct user access permissions in accordance with security policies.
- Compliance with data protection regulations.
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Our expectations of you
Education
- Education: ideally a completed training in the IT sector, alternatively good technical knowledge and experience in the aforementioned areas of responsibility.
Qualifications
- Hard skills: Very good English skills are essential, IT knowledge.
- Soft skills: problem-solving and analytical skills, excellent communication skills, as well as an effective and prioritized work approach.
Experience
- Professional experience: Initial experience in the IT support field.
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What we offer
- Attractive salary with attractive additional benefits.
- Placement into a future-proof job.
- Regular working hours.
- Extensive and thorough onboarding.
- Versatile and exciting tasks.
- Flat hierarchies, a modern working environment, and an open-minded team.
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Job Locations
About Your Employer
BS Pfeiffer GmbH
BS Pfeiffer GmbH focuses on personnel placement and offers tailored solutions for employers. The company allows for an uncomplicated application process without a cover letter.
Description
- Company Type
- Recruiting Agency
- Working Model
- Onsite
- Industry
- Recruitment Agency
first-level support staff
- Salary
- 45.000 to 48.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.643 to 31.266 € net/year · Tax class I
- Location
- Baden-Baden
- Working Model
- Onsite
- Diversity
- Open for all genders
