Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Osnabrück, Brakel, Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support customers in technical issues, handle inquiries in the ticketing system, and optimize IT processes. You will work with Windows systems, Microsoft 365, and lead solutions for hardware and network questions.
Job Technologies
Your role in the team
- Technical Customer Support - Full-time - Hybrid
- You will become part of our 5-member Helpdesk team, which specializes in quick and efficient problem solving.
- Overall, we are 27 technicians in the IT sector and look forward to hearing from you!
- We support you with a structured onboarding process (4 weeks), during which you will have an experienced colleague as your point of contact.
- You will gain access to our documentation & internal processes.
- This is how you quickly and confidently step into your new role and can optimally contribute your expertise.
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Our expectations of you
Education
- You are an IT generalist and have demonstrated this through completed training or a degree.
- If you have discontinued your studies but have acquired comparable skills, we of course see that just as positively.
Qualifications
- Good knowledge of Windows systems, Microsoft 365, and basic hardware/network support.
- Proficient in ticketing systems and documentation
- A deeper understanding of IT security, Microsoft Active Directory, and networks
- Good German and English skills; and by 'English' we mean active proficiency - spoken and written - whether in communication with customers, manufacturers, or internet research.
Experience
- Above all, one thing is important to us: experience!
- 3-5 years of professional experience in Helpdesk or a similar technical role
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What we offer
- An attractive compensation
- A balanced work-life balance
- a permanent employment contract
- Career advancement prospects: Promotion-oriented candidates can qualify for the Helpdesk Manager position within 6-12 months based on proven performance and development.
- This requires consistent ticket resolution rates, active process optimization, and a willingness to take responsibility.
- A varied activity
- A dynamic team & helpful colleagues
- The current Microsoft Surface device
- Provision of software for private use (such as Microsoft Office, antivirus software, password managers, etc.)
- Many extras such as hot and cold beverages, fruit, sweets, a creative and relaxation lounge (equipped with PS4, Switch, darts, kicker, ...), and many more.
- Equipment for your home office
- We equip your workplace so that you feel comfortable wherever you are working.
- At home or at your preferred location.
- Free time is important, so we coordinate with each other to decide who takes a break and when.
- With us, you can count on 30 days of annual leave - time for road trips, family, yourself, and your adventures.
- Your knowledge is our strength.
- Therefore, we offer you regular training sessions.
- You will also receive full access to our Microsoft 365 Academy with all learning materials.
- IT Licenses
- We not only work with it ourselves and support our clients – you will also receive a personal license for yourself – for both Microsoft 365 and a password manager.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
vectano GmbH
vectano GmbH provides comprehensive IT services for small and medium-sized enterprises in Germany, emerging from the merger of several established IT system houses. Their focus is on modern IT solutions such as Microsoft 365 and cybersecurity.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Second-level supporter IT clerk
- Location
- Osnabrück, Brakel, Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
