Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bühl
- Working Model
- Onsite
Job Summary
In this role, you will lead a team in Technical Support and Field Service, coordinate deployments, handle technical inquiries, and develop solutions for customer issues remotely.
Your role in the team
- For our client, an internationally leading and highly successful company in the field of instrumental analytics, we are looking for you as a Technical Support Team Leader (m/f).
- In this newly created position, you will lead the Technical Support and Field Service team, currently consisting of 10 employees, across a total of six product groups.
- Technical leadership of the teams in Technical Support and Field Service
- Coordination and scheduling of service field staff, together with administration.
- Acceptance and handling of technical customer inquiries within the team (phone/email)
- Remote technical troubleshooting, reproducing issues on demo devices
- Technical interface for supporting the manufacturer sites in Europe, USA, and Asia
- Knowledge transfer to service technicians after attending primary training sessions
- Participation in the development of the Technical Service business unit
This text has been machine translated. Show original
Our expectations of you
Education
- Completed electrical engineering vocational training or degree
Qualifications
- Good knowledge of information technology and its application.
- Very good language skills in German and English, French is an advantage.
- Experienced in handling problematic situations with/at customers
- Strong customer orientation and understanding of product sales
- Diplomatic skills, good manners, friendly and courteous
Experience
- Several years of experience as a service technician or in technical support
- Experience in instrumental analytics or laboratory technology is advantageous.
- Experience in collaborative, professional leadership of a decentralized team
This text has been machine translated. Show original
What we offer
- This position offers excellent development opportunities in Service Management and Human Resources at the location in the economic area of Pfungstadt/Worms/Weinheim.
- You can expect a highly competent, motivated team that is dedicated to maintaining over 2,500 installed systems for customers in Germany, Austria, and Switzerland.
- The service organization is currently undergoing a dynamic development and growth process, which you can significantly influence as the Technical Support Team Leader.
- The position includes a company vehicle, also for private use.
This text has been machine translated. Show original
Job Locations
This is your employer
SERVICETEAM GmbH
Service-Team GmbH provides comprehensive services in the field of trade fairs and promotions. The company operates nationwide and supports projects from planning to setup and logistics. It employs qualified professionals and has its own fleet of vehicles.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
Team Leader Technical Support
- Location
- Bühl
- Working Model
- Onsite
- Diversity
- Open for all genders
