Job
In this position, you will maintain ERP systems and production software, support users with issues, perform system updates, and design training sessions to optimize processes.
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Your role in the team
- You are the central point of contact for our ERP systems and production software—from direct user support to technical system administration.
- You work closely with our specialist departments and executive management, ensuring that our systems run reliably, processes are followed, and our colleagues receive the best possible support from you.
- Administration, maintenance, and further development of our ERP systems and the production and process control software in use.
- Ensuring stable operations and carrying out updates, patches, and configuration changes.
- Monitoring and maintenance of SQL databases and interfaces to connected systems (logistics, label printing, inventory management).
- Monitoring the proper use of systems and compliance with defined procedures.
- First point of contact for incidents, questions, and user issues (First Level Support).
- Analysis and resolution of more complex incident reports, as well as escalation to external partners when necessary (Second-Level Support).
- Logging, categorizing, and handling support requests in the ticketing system.
- Documentation of incidents, solutions, and workarounds.
- Regular communication with the companies to identify problems early.
- Design and delivery of user training sessions (in person and remotely).
- Creation and maintenance of user manuals, process documentation, and FAQs.
- Supporting the onboarding of new employees.
- Contribute to rollouts, testing, and the implementation of new system versions.
- Actively contribute to process improvements at the interface between IT and business departments.
Our expectations of you
Qualifications
- Basic knowledge of SQL and database maintenance is an advantage.
- Structured, solution-oriented approach to work and a high degree of personal responsibility.
- Strong communication skills and a passion for working with people.
- Teamwork and reliability.
Experience
- Experience working with ERP systems or comparable enterprise software.
- Experience in IT support or a similar role serving as an interface between IT and users.
What we offer
- A secure job in a growing company that provides essential services.
- Individual development opportunities through professional development programs.
- Flat hierarchies and short decision-making processes.
- A positive work environment and a company culture that place a strong emphasis on collegiality and appreciation.
Topics you will work on
Job locations
About your employer
Herbert Widmann GmbH is a traditional wholesale and retail company specializing in fresh fruits and vegetables, particularly berries and wild mushrooms. With locations in Munich and Taufkirchen, the company supplies the trade with high-quality food products.
- Established Company
- Onsite
- Trade
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