Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Mainz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT requests in hardware and software, support users on-site and remote, manage hardware inventory, and coordinate IT projects to optimize media technology.
Job Technologies
Your role in the team
- Handle and resolve IT requests in the hardware and software sector (client).
- Process, forward tickets, and monitor solutions via ticketing tool.
- Support, advise, and assist users (on-site / remote).
- Provide hardware and IT accessories, inventory them, and maintain inventory data.
- Coordinate and monitor hardware returns.
- Participation in IT projects, including rollouts, setup, and relocations of hardware.
- Maintenance of the media technology used in meeting rooms.
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Our expectations of you
Education
- Completed IT training or a vocational training relevant to the activity.
Qualifications
- Excellent IT skills, especially in the Microsoft Office suite.
- Very good technical understanding.
- Strong communication and teamwork skills.
- Service- and service-oriented thinking and acting.
- Ability to communicate complex technical topics simply.
- Willingness to travel for business.
- Class B driver's license preferred.
- Good German language skills in spoken and written form (minimum level C2 of the Common European Framework of Reference for Languages).
Experience
- IT professional experience in user support.
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What we offer
- A future-proof job in a company that promotes family friendliness.
- An interesting, diverse, and responsible area of work.
- A remuneration in pay grade 9b BG-AT including 13th month salary.
- The social benefits customary in the public sector (e.g., flexible working hours; the possibility to work remotely or telecommute; occupational pension scheme).
- 30 vacation days + 2 days off (December 24th and December 31st) + up to 5 additional vacation days through conversion of parts of the 13th salary.
- Flexible working arrangements are available in many variants with us, including flexitime, part-time, or home office (up to 3 days/week).
- An individual onboarding on-site is just as important to us as regular personal contact in the office; therefore, we do not offer exclusively remote work.
- External employee consulting for health, occupational, and personal issues - anonymous, confidential, free of charge.
- Excellent benefits (e.g., parent-child office; our company restaurant; company-owned underground parking including bicycle storage, ergonomic workstations with modern IT equipment).
- Private use of the company mobile phone (iPhone).
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Verwaltungs-Berufsgenossenschaft (VBG)
Die Verwaltungs-Berufsgenossenschaft (VBG) ist als gewerbliche Berufsgenossenschaft der größte Träger der gesetzlichen Unfallversicherung in Deutschland.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Banking, Finance, Insurance
2nd level support in the client area
- Location
- Mainz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
