Job
In this role, you analyze customer inquiries, advise tax firms on processes and training, assist with digitalization, and document solutions to continuously improve our software.
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Job technologies
Your role in the team
- Contact person for our clients regarding technical, organizational, and application-related questions about Kanzlei.Suite.
- Analysis and processing of incoming customer inquiries with an eye for practical solutions.
- Consulting tax firms on processes, best practices, and the optimal use of our solutions.
- Conducting training sessions, onboarding, and workshops for new and existing clients.
- Supporting law firms in digitalization and optimizing their workflows.
- Close collaboration with Consulting, Customer Success, Product Management, and Sales.
- Documentation and continuous development of knowledge, instructions, and solutions.
- Incorporating customer feedback to improve our products and services.
- Support in the implementation of new technologies and AI-driven working methods.
Our expectations of you
Qualifications
- You are familiar with the processes of a modern accounting firm and understand the daily challenges faced by firm owners and employees.
- Digitization, process optimization, and modern working methods excite you.
- You enjoy working with people and take pleasure in sharing knowledge and supporting others.
- You are able to explain technical and organizational topics clearly and convey solutions in a practical manner.
- You work in a structured and responsible manner and keep an overview even when dealing with many topics.
- You are curious about new technologies and open to engaging with artificial intelligence and digital innovations.
- You have very good written and spoken German skills.
Experience
- You have gained experience in an accounting firm, e.g., as a tax clerk, tax specialist, firm manager, team leader of firm organization, or in a comparable role.
- You have experience with DATEV and ideally with DATEV EO comfort or other practice management solutions.
What we offer
- Flexible working hours arrangement.
- Up to 32 days of vacation.
- Corporate Benefits.
- Tax-free benefit in kind and mobility allowance.
- Part-time work from home is possible.
- Modern and air-conditioned office spaces with height-adjustable desks.
- Option for company car, bike leasing, or BAV.
- Company-wide events and activities such as table football, billiards, poker, sports.
- Free soft drinks, coffee, fruit, chocolate, ice cream, massages.
- We all use the informal 'you'.
- You can indulge your quirks, whether it's a cuddly toy, a nerdy gadget, or your beats in your ears.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Since its launch in 1997, Ingentis Softwareentwicklung GmbH of Nuremberg has been one of the most innovative service providers in the IT sector and now serves customers globally.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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