Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for 1st-level support, handling inquiries regarding our online shops and backend systems, and assisting users in problem resolution and the onboarding process.
Job Technologies
Your role in the team
- Deployment in 1st-level support and responsibility for ensuring service quality.
- Clarification of in-house support inquiries regarding our online shops and backend systems related to products, orders, and deliveries.
- Analysis and handling of problem statements that can be solved without software development and using application and database knowledge.
- Supporting users in utilizing the systems.
- Support users during onboarding and with hardware provisioning.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist, IT management assistant, or a comparable qualification.
Qualifications
- Dropouts in Computer Science or career changers with drive.
Experience
- Initial professional experience in IT support, preferably in a medium-sized company.
- Knowledge of SQL and experience with using ticketing systems and documenting problem resolutions.
- Experience in software testing is an advantage.
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What we offer
- Our focus is on "We" - our success is based on our team.
- This also includes creating space for family and relaxation: On Christmas Eve and New Year's Eve, we therefore grant our team additional days off.
- Various team events as well as summer and Christmas parties.
- Personalized training and development opportunities tailored to the individual.
- Employee discounts, a referral bonus, and corporate benefits.
- The possibility to lease a Jobrad.
- A company pension scheme with employer subsidy.
- A modern ergonomic workspace with a height-adjustable desk as well as air-conditioned office rooms.
- A Windows notebook or Mac including the appropriate accessories.
- Various sliding and part-time models as well as home office (2 days per week).
- Department budget to access professional literature and maintain a personalized specialized library.
- Provision of fresh coffee, tea, various soft drinks, ecological water dispensers, fresh fruit, up to after-work beer.
- Subsidized meals in the in-house canteen.
- Employee parking spaces directly in front of the office.
- Visunext hoodie and polo shirt upon request.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
visunext SE
Visunext SE, originally founded as Beamershop24 in 2003, has developed into a leading provider in AV technology. With over 10,000 products, the company serves more than 800,000 customers in over 25 countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
In-house IT support for shop and backend systems
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
