Job
In this role, you operate highly available ServiceNow applications, handle the technical hotline, and independently plan ITIL-compliant changes while developing automation solutions and new customer instances.
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Job technologies
Your role in the team
- Operation of highly available and critical ServiceNow applications as well as peripheral systems.
- Contact person for clients.
- Regular takeover of the technical hotline as part of ensuring smooth 24/7 operation of the instances.
- Independent planning and execution of changes in accordance with ITIL.
- Troubleshooting and problem resolution, as well as deriving measures for sustainable problem solving.
- Further development of automation.
- Deployment of new customer instances.
- Further development of our operational processes.
Our expectations of you
Education
- Successfully completed studies in Computer Science, a successfully completed apprenticeship as an IT Specialist (m/f/d) for System Integration, or a comparable qualification.
Qualifications
- Proficient handling of Linux as well as solid knowledge of common network protocols (IP, TCP, UDP, HTTP, DNS, FTP).
- High level of quality awareness, communication skills, and team spirit.
- Independent and structured working style.
- Very good German skills as well as good English skills.
- Interest in Debian, Terraform, Bash, Python, Java Webservices, Elasticsearch, Prometheus, Grafana, Icinga2, Ansible, AWX, GitLab CI/CD.
What we offer
- Permanent employment contract and flexible working hours.
- Rest time compensation on your timesheet.
- Work at various locations possible (e.g., Nuremberg, Aschheim, Berlin) or also 100% remote.
- High-quality equipment: Laptop and company mobile phone also for private use.
- Individual development and advancement through in-house training and external courses.
- Childcare allowance (per month/per child) and corporate benefits.
- Attractive company events (including travel expense reimbursement), a collegial and appreciative work environment, and a culture of informal address from day one.
- Generous subsidy for the Deutschlandticket.
- Health management (e.g., free in-house massages), JobRad leasing, and company pension scheme with subsidy.
- Welcome Day, direct contact person (m/f/d), and structured onboarding phase.
- Free drinks (including soft drinks) and fresh fruit at the locations.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Die noris network AG bietet Unternehmen Lösungen in den Bereichen IT-Outsourcing, Cloud Services, Network & Security und Datacenter. Technologische Basis dieser Services ist eine leistungsfähige IT-Infrastruktur mit einem eigenen Hochleistungs-Backbone und mehreren Hochsicherheitsrechenzentren.
- 50-249 Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.2
- Working conditions
- 4.0
- Team culture
- 3.5
- Engineering
- 3.0
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