Job
- Level
- Senior
- Location
- Berlin, Nuremberg, Aschheim
- Working Model
- Full Remote, Hybrid, Onsite
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you operate highly available ServiceNow applications, handle the technical hotline, and independently plan ITIL-compliant changes while developing automation solutions and new customer instances.
Job Technologies
Your role in the team
- Operation of highly available and critical ServiceNow applications as well as peripheral systems.
- Contact person for clients.
- Regular takeover of the technical hotline as part of ensuring smooth 24/7 operation of the instances.
- Independent planning and execution of changes in accordance with ITIL.
- Troubleshooting and problem resolution, as well as deriving measures for sustainable problem solving.
- Further development of automation.
- Deployment of new customer instances.
- Further development of our operational processes.
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Our expectations of you
Education
- Successfully completed studies in Computer Science, a successfully completed apprenticeship as an IT Specialist (m/f/d) for System Integration, or a comparable qualification.
Qualifications
- Proficient handling of Linux as well as solid knowledge of common network protocols (IP, TCP, UDP, HTTP, DNS, FTP).
- High level of quality awareness, communication skills, and team spirit.
- Independent and structured working style.
- Very good German skills as well as good English skills.
- Interest in Debian, Terraform, Bash, Python, Java Webservices, Elasticsearch, Prometheus, Grafana, Icinga2, Ansible, AWX, GitLab CI/CD.
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What we offer
- Permanent employment contract and flexible working hours.
- Rest time compensation on your timesheet.
- Work at various locations possible (e.g., Nuremberg, Aschheim, Berlin) or also 100% remote.
- High-quality equipment: Laptop and company mobile phone also for private use.
- Individual development and advancement through in-house training and external courses.
- Childcare allowance (per month/per child) and corporate benefits.
- Attractive company events (including travel expense reimbursement), a collegial and appreciative work environment, and a culture of informal address from day one.
- Generous subsidy for the Deutschlandticket.
- Health management (e.g., free in-house massages), JobRad leasing, and company pension scheme with subsidy.
- Welcome Day, direct contact person (m/f/d), and structured onboarding phase.
- Free drinks (including soft drinks) and fresh fruit at the locations.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Noris Network Ag
Die noris network AG bietet Unternehmen Lösungen in den Bereichen IT-Outsourcing, Cloud Services, Network & Security und Datacenter. Technologische Basis dieser Services ist eine leistungsfähige IT-Infrastruktur mit einem eigenen Hochleistungs-Backbone und mehreren Hochsicherheitsrechenzentren.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Systems Engineer for ServiceNow
- Location
- Berlin, Nuremberg, Aschheim
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
