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In this role, you will handle IT support in Berlin and Darmstadt, manage tickets, oversee device management, and execute onboarding and security checks to optimize the IT infrastructure.
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Your role in the team
- As an IT Support Specialist, you will be the primary point of contact for day-to-day IT support across our Berlin and Darmstadt offices, keeping employees connected, equipped, and secure so they can focus on building fusion technology.
- You will own the full IT support lifecycle at both sites, from ticket resolution and device management to onboarding and security compliance.
- Lead the device lifecycle for Windows and macOS endpoints: imaging, configuration, inventory tracking, and patching.
- Prioritise and resolve hardware, software, and connectivity issues across Berlin and Darmstadt, proactively and independently.
- Execute onboarding and offboarding IT tasks, including accounts, access provisioning, device readiness, and timely revocation, in close coordination with People Operations.
- Enforce the security baseline by ensuring MFA coverage, completing access reviews, and maintaining patch compliance under IT security policy and GDPR.
- Keep IT documentation and self-service FAQs up to date, and identify recurring issues with proposed root-cause solutions.
- Support improvement projects such as cloud device management migration, DLP implementation, and EDR rollout, and escalate scope or security issues early to the Senior IT Manager.
Our expectations of you
Qualifications
- You understand identity and access management and MFA solutions, and you work confidently in ticketing systems such as Jira, Confluence, or Box.
- You have working knowledge of GDPR as it applies to IT operations in Germany and follow ITIL-aligned practices for incident and request management.
- You have basic scripting skills (PowerShell or similar) and a root-cause mindset that favours proactive maintenance over firefighting.
- You take ownership without waiting to be asked, follow up without prompting, and communicate fluently in German and English.
Experience
- You have solid IT support fundamentals in hardware, software, networking, and endpoint security, with hands-on experience in both Windows and macOS.
- You are experienced with Microsoft 365 (Exchange, Teams, SharePoint) and an MDM platform such as Intune.
What we offer
- Be part of a cutting-edge company working on groundbreaking research in clean energy and scientific discovery.
- We invest in our people. This is an opportunity to join an early-stage, growing company at the forefront of new technology, where you'll have the opportunity to develop and grow your career.
- Work with great people in a dynamic, international environment alongside top-tier scientists, engineers, and professionals who are passionate about solving global challenges.
- Take ownership from day one and make an impact by making decisions, solving challenges, and shaping the future of our company.
- We offer a competitive salary and company ownership in the form of stock options, giving you a direct stake in our success and ownership in what we build together.
- We support your work-life balance by granting you 30 days of vacation per year.
- Our office fridges are never empty. Enjoy our healthy snacks and drinks. Our Darmstadt office even offers a canteen with delicious lunch options every day.
- If you opt for a private pension plan, we’ll contribute an additional 20% on top of your monthly contributions, plus loyalty incentives.
- We offer state-of-the-art Windows or Apple laptops. In addition, you will receive a keyboard, mouse, and headset so you are fully equipped from day one.
- We organize regular events to foster team bonding, encourage collaboration, and build a strong, supportive company culture. Connect with colleagues across departments, share ideas, and have fun together, both in and outside of the workplace.
- We partner with NAVIT to support your flexible commuting needs. Whether you choose a public transportation ticket, taxi rides, or car sharing, you decide what best fits your lifestyle.
- We care about your health. Get access to a wide range of gyms, fitness studios and wellness services across Europe through our partnership with Wellhub.
Topics you will work on
Job locations
About your employer
Focused Energy GmbH is a German-American company with offices in Darmstadt and Berlin, specializing in the development of technologies for laser-driven fusion. The company aims to make fusion energy available on an industrial scale, combining scientific and technical expertise from Germany and the USA.
- Startup
- Onsite
- Power Sector, Economy
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