Job
- Level
- Junior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will monitor operational performance of data sources, onboard new energy points, and analyze data to enhance interface efficiency while resolving issues with partners.
Job Technologies
Your role in the team
- The Junior Operations Manager - Network & Performance is responsible mainly for managing and maintaining the operational performance of data-sourcing systems and service providers.
- This role ensures the smooth onboarding and performance monitoring of our Points Of Interest (Gas-/Wash stations, EV CPs), pricing and other data sources.
- It involves close collaboration with partners, support, and our BI teams to resolve issues and therefore improve customer satisfaction.
- You will be extending our Ryd operations team, which operates with a collaborative mindset and also holds shared responsibility for fleet and payment performance.
- This structure encourages knowledge sharing and provides excellent cross-training opportunities.
- Monitoring & Analysis: Monitor point of interest availability and track success rates to identify operational trends and performance bottlenecks.
- Partner Management: Communicate effectively with partner support teams to report and resolve performance issues.
- Onboarding & Configuration: Manage the end-to-end onboarding of energy stations, ensuring accurate configuration and seamless activation.
- Data Quality: Perform regular data validation and quality checks to maintain up-to-date records of station status.
- Cross-Functional Support: Support the monitoring of payment transaction flows and assist with Fleet operational tasks (e.g., B2B customer onboarding) when necessary.
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Our expectations of you
Qualifications
- You are proficient in Excel / Google Sheets, basic knowledge of SQL is an advantage but not required.
- You have a process-oriented way of thinking, strong problem-solving skills, and the ability to prioritize in a fast-paced environment.
- Excellent communication and collaboration skills for working with internal teams and external partners.
- Fluent in English and German (as 95% of our partners are located in Germany)
Experience
- Several years of experience in operations, energy management, or partner management, ideally in energy, mobility.
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What we offer
- You receive a permanent employment contract, a competitive salary, and a company pension scheme.
- As a Ryder, you work flexibly from home up to two days a week and enjoy three team days in the Munich office (S-Bahn Donnersberger Brücke).
- Professional onboarding package and buddies: From day one, you will be part of our monthly onboarding and buddy programme.
- Special: In addition to a buddy from the team, you will get to know a buddy from another area of the company on your first day, which will make it easier for you to get started with us.
- The professional and personal development of our Ryders matters to us.
- We recognise potential and enhance it.
- Join us and write your own success story.
- Never Stop Learning! You will receive an annual training budget that you can freely allocate to our professional development.
- Möchtest du mal wieder von überall aus arbeiten? Mit RydFlex kannst du bis zu 6 Wochen im Ausland innerhalb der EU arbeiten.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
ryd GmbH
ryd GmbH, an innovative company based in Munich, develops digital solutions for mobility and payment. With a focus on geographical positioning and mobile communication channels, the company offers data-driven services for vehicle usage and payment transactions. Since 2019, the firm has also been active in Austria and has established itself as a significant player in the field of connected car software.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Junior Operations Manager - Network & Performance
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
