Job
- Level
- Experienced
- Location
- Berlin, Cologne
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 4.269 to 6.326€ gross/month
Job Summary
In this role, you will identify issues in second-level support, coordinate problem resolution, and develop the incident management process while collaborating closely with various departments and partners.
Job Technologies
Your role in the team
- You identify and analyze disruptions as part of second-level support.
- You initiate troubleshooting measures and are responsible for overall coordination during and after an incident.
- You collaborate across departments with the specialist department, development, IT operations, external service providers, and partner agencies.
- You take on cross-sectional tasks (e.g., technical testing, certificate management) and act as a point of contact for any releases.
- You take on a rotating on-call duty within the team.
- As an Incident Manager, you assess the disruption based on the available information or support it through documentation, communication, and the compilation of analysis data.
- You further develop the incident management process with a focus on efficiency and transparency.
- You create process-specific incident catalogs and facilitate consolidated results with relevant stakeholders in accordance with ITIL.
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Our expectations of you
Education
- a completed IHK apprenticeship as an IT specialist (focus on application development or system integration) or
- a university degree (Bachelor's or FH diploma) in a field of computer science or
- a degree (Bachelor's or FH diploma) in a different field and demonstrate at least two years of professional experience in software development (e.g., Java), preferably in agile projects (Scrum, Kanban, etc.), extensive knowledge in the use of collaboration tools (Atlassian Jira/Confluence), and proven skills in areas such as Linux, databases, or basic scripting (e.g., Bash/Python/SQL), or
Qualifications
- You possess one of the following qualifications:
- You are willing to engage with gender and diversity competence as part of your role.
- Proven oral and written communication skills are required to ensure professional coordination with internal and external contacts. The role demands precise communication as well as the clear conveyance of information. Therefore, proven secure and professional German language skills at level B2 of the Common European Framework of Reference for Languages are necessary.
- A successful security clearance (Ü2) according to the Federal Security Clearance Act (SÜG) is required.
Experience
- proven at least three years of professional experience in software development (e.g., Java), agile projects (Scrum, Kanban, etc.), and the use of collaboration tools (Atlassian Jira/Confluence), as well as proven knowledge in log data management (e.g., Splunk) and scripting skills (e.g., Bash/Python/SQL).
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What we offer
- Flexible working hours including home office and flextime from 6 a.m. to 9 p.m., subject to operational requirements.
- Reimbursement of relocation expenses.
- Diverse opportunities for further training and professional development.
- Promotion of health with working time bonuses (e.g., sports groups).
- Germany Job Ticket with employer subsidy.
- Supplementary allowance according to § 19b BBesG for state civil servants to compensate for any difference from the previous basic salary.
- Allowances/bonus payments for personnel recruitment in accordance with § 16 Abs. 6 TVöD or § 43 BBesG if the conditions are met.
- Payment of a specialist allowance of up to €1,500 per month may be possible after individual case assessment.
- Possibility of later civil service appointment if the appropriate prerequisites are met.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Bundesverwaltungsamt (BVA)
The Federal Administrative Office (BVA) is a reliable federal agency that operates under the German Federal Ministry of the Interior, Building, and Home Affairs. It currently employs around 6,000 staff members and handles more than 150 tasks. As a partner to citizens, businesses, agencies, and clubs, the BVA is always ready to offer its services.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Technical Support Engineer
- Salary
- 4.269 to 6.326€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.749 to 3.821 € net/month · Tax class I
- Location
- Berlin, Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
