Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Onsite
Job Summary
In this role, you will handle user requests in 1st and 2nd level support, resolve IT issues, document your actions in the ticketing system, and remotely install and configure new software and hardware.
Job Technologies
Your role in the team
- Recording, prioritization, and processing of user requests within the scope of 1st and 2nd level IT support.
- Responsibility for resolving IT incident reports and handling user requests in the ticketing system.
- Documentation and tracking of individual processing steps.
- Installation and configuration of new software and hardware components via remote maintenance.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Good knowledge of the Microsoft environment (Windows, MS Office, and Active Directory) as well as basic networking skills in DHCP, TCP/UDP, and DNS.
- Customer-oriented and solution-focused approach, along with a high technical affinity and strong communication skills.
Experience
- Initial experience in 1st and 2nd level support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter for the IT Service Desk
- Location
- Essen
- Working Model
- Onsite
- Diversity
- Open for all genders
