Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 51.000€ Gross/Year
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will independently handle service requests in 1st-level support, analyze issues, and develop sustainable solutions for our internal customers in collaboration with systems specialists.
Job Technologies
Your role in the team
- As a communicative and solution-oriented individual, you are the first point of contact for our internal clients regarding all questions related to IT and telecommunications.
- In 1st-level support, you handle service requests and fault reports independently, analyze problems, and ensure quick and sustainable solutions.
- From the initial analysis through documentation to sustainable solutions, you handle incoming fault reports and service requests independently.
- You provide our internal clients with service-oriented and competent support.
- In this role, you coordinate and oversee the handling of their inquiries primarily via telephone, but you also communicate through other channels and proactively keep them informed about the status of their requests.
- For a quick and efficient processing of more complex inquiries, you work closely with our system specialists (m/f/d) as well as external service providers, ensuring smooth information exchange.
- You recognize critical outage situations early, initiate Major Incidents, and coordinate the necessary measures.
- You systematically analyze recurring disruptions, identify causes, and implement measures to create sustainable and long-term solutions.
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Our expectations of you
Education
- You have successfully completed vocational training as an IT specialist (m/f/d), hold a degree in (business) informatics, or possess comparable qualifications.
Qualifications
- You have basic knowledge in the areas of Microsoft Windows, Active Directory, Office 365, network and IP telephony, as well as experience with IT Service Management tools.
- Structured and effective communication skills are among your strengths, as well as detailed recording and documentation of customer inquiries in the ticket system.
- You have business-fluent German language skills, both spoken and written.
- Within the framework of a fair and predictable shift system, you bring temporal flexibility within the service hours (Monday to Friday between 7:00 AM and 7:00 PM).
Experience
- You already have experience in system consulting or administration as well as in 1st and 2nd level support.
- Initial experience with IT service management processes (e.g., incident management) is desirable.
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What we offer
- Our comprehensive and professional onboarding ensures a smooth start, guiding you step-by-step into your responsibilities.
- Take advantage of the opportunity for remote work and complete your tasks from home on a daily basis.
- You have up to 32 vacation days per year with us.
- The days of Christmas Eve and New Year's Eve are additionally non-working days.
- Our collective agreement offers you an attractive salary and additional financial security for retirement.
- You can look forward to a diverse range of corporate health management programs as well as great sports offerings through our corporate fitness partner Hansefit.
- We promote an environmentally conscious lifestyle: Also take advantage of the flexible bicycle leasing offers from KKH.
- Our advantage in family friendliness: Use voiio to access our attractive range of holiday and leisure activities for your (grandchildren's) children.
- Because we care about our environment, we contribute to your costs for the Germany Job Ticket.
- The remuneration according to our collective agreement ranges - depending on professional experience and qualifications - between gross €45,000 and €51,000 per year for full-time employment, including holiday and Christmas bonuses.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
KKH Kaufmännische Krankenkasse
We are one of the largest health insurance providers in Germany. Our more than 3,900 employees work every day at over 110 locations across the country to provide our more than 1.7 million customers with excellent service.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT system administrator in the User Service Center
- Salary
- 45.000 to 51.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.29.643 to 32.869 € net/Year · Tax class I
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
