Job
In this role, you handle technical inquiries, perform error analysis, and document solutions in the FAQ. You are the main contact for partners and ensure they receive prompt feedback.
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Your role in the team
- You are the first point of contact for our partners and answer all technical questions regarding our various products.
- You are responsible for accepting and handling incoming tickets and calls.
- You conduct your own error analyses (reproducing the error message, tracing, technical tests - after appropriate training).
- If applicable, you pass tickets to other departments and ensure that our partners receive prompt feedback.
- You document in our FAQ & train our new partners.
Our expectations of you
Qualifications
- Motivated career changers welcome.
- Strong communication skills.
- Technical knowledge and interest.
- Very good German skills (at least C2).
- Communication skills in English.
Experience
- IT experience in relevant fields (telecommunications, software, IT system house).
What we offer
- A varied job in a future-proof company.
- Promotion through further training & workshops.
- Optional 2 days of home office.
- Additional benefits such as BVG card, etc.
- A friendly and competent team that supports you in your tasks.
- centrally located office with free parking.
Benefits
Food & drink
Work-Life-Integration
Job locations
About your employer
nexxtra GmbH, based in Berlin, provides telecommunications and internet services. The company focuses on business clients and assists partners in developing and operating their own cloud and telecommunications solutions. The emphasis is on white-label offerings, platform operation, and the provision of relevant services.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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