Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mainz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop omnichannel contact center solutions using Microsoft Dynamics 365 CE, integrate telephony, optimize processes, and collaborate closely with clients and departments.
Job Technologies
Your role in the team
- You design and implement omnichannel contact center solutions with Microsoft Dynamics 365 CE that truly support our customers in their daily operations.
- You integrate Microsoft Teams Telephony into Dynamics 365 Customer Service and ensure seamless, reliable processes.
- You implement intelligent routing logic, agent pop-ups, and new communication channels — always with a focus on user-friendliness and efficiency.
- You develop proof of concepts, evaluate various scenarios, and assess what is technically and professionally feasible.
- You work closely with departments and clients, roll up your sleeves yourself, and drive projects forward in a structured manner.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You are confident and solution-oriented in using Microsoft Teams Telephony and Dynamics 365 Customer Service.
- You explain technical contexts clearly and understandably, and communicate openly on an equal footing.
- Nice-to-have: Knowledge of tamper-proof call recording, including compliance and audit requirements.
- You have fluent German skills (at least C1) and good English skills.
- Your flexibility regarding travel is a valuable contribution to successful collaboration with our clients.
Experience
- You have experience with contact center architectures and are familiar with omnichannel setups.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ilum:e informatik AG
As a leading IT consulting firm specializing in CRM, custom development, and smart automation, we have been successfully serving the IT market since 2000. Our company is based in Mainz and employs a team of 100 talented individuals.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Microsoft Dynamics 365 CE Developer Focus on Contact Center
- Location
- Mainz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
