Job
In this role, you will handle technical customer inquiries about system solutions, configure them remotely, analyze issues, perform software updates, and take on on-call duties.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- You handle customer inquiries and support tasks related to our system solutions, including applications and operating systems.
- Your responsibilities also include receiving and logging technical issues and user inquiries by phone.
- You analyze and troubleshoot issues and configure our systems remotely.
- You perform software updates and verify the results.
- You manage incoming incident reports.
- You support other departments in investigating errors.
- Outside of regular working hours, you will be on call.
Our expectations of you
Education
- Technical or electrical engineering training, preferably in an IT environment, along with basic business knowledge, or business training with an IT focus.
Qualifications
- Knowledge of network technology required.
- Strong service and customer orientation, with excellent communication skills.
- Good knowledge of MS Office.
- Good German skills required; English skills desirable.
- Valid driver's license for passenger vehicles and work authorization for the EU.
Experience
- Experience in the service business is an advantage.
What we offer
- A permanent position at an innovative, crisis-proof, established company where diversity and equality are part of our DNA.
- Look forward to flexible, family-friendly working hours, remote work and part-time options, and our childcare allowance.
- Discover the diverse food options at our modern company restaurant.
- We want you to feel comfortable from day one and be able to put your expertise to work right away.
- Continue to grow and develop so you can keep bringing fresh ideas to your team.
- Competitive compensation is just as important to us as a collaborative, respectful working environment.
Benefits
Work-Life-Integration
Job locations
About your employer
As a member of the international Scheidt & Bachmann Group, Scheidt & Bachmann Austria offers full service for state-of-the-art parking lot management and signalling systems. We holistically take care of your projects from planning to realization and offer on-site service for hardware and software.
- 1872
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
