Job
- Level
- Experienced
- Job Field
- BI, Data
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Koblenz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you build the analytical data foundation for COO functions by creating data models, implementing ETL processes, and establishing robust KPIs that facilitate data-driven action.
Job Technologies
Your role in the team
- In this role, you build and operate the analytical data foundation for our COO functions - Support, Service Delivery, and Group IT - across the entire customer journey.
- You don't just coordinate, but personally model, integrate, and deliver data from raw sources all the way to decision-relevant insights.
- Your work provides the basis for robust KPIs, effective steering, and data-driven transformation across 19 countries.
- End-to-end build-out of the COO data warehouse - from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products.
- Linking all key data signals along the customer journey, including customer portal and self-service interactions, ticketing and ITSM data, telephony and IVR, CRM, ERP, delivery processes, product telemetry, as well as incident and release data.
- Development of a unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery.
- Design and implementation of dashboards and reports for support, service delivery, and group IT - user-centric, action-oriented, and consistently focused on steering and decision-making.
- Creation of clean, consistent data structures as the foundation for AI and automation solutions, as well as for robust management reporting.
- Active use of LLMs and AI-driven analytics to detect patterns in support, incident, and telemetry data, surface anomalies, and enable natural-language access to operational datasets.
- Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance.
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Our expectations of you
Education
- An excellent academic background, preferably from a leading university, ideally in computer science, data science, information systems, statistics, or a comparable field of study.
Qualifications
- Strong BI and data visualization skills, plus the ability to independently develop dashboards and analyses in tools such as Power BI, Tableau, Looker, or similar platforms.
- Solid understanding of core COO KPIs and the ability to derive clean, consistent, and cross-country comparable operational metrics from heterogeneous data sources.
Experience
- Several years of hands-on experience in data engineering, analytics engineering, or data intelligence, with a clear focus on scalable data models, ETL/ELT processes, and production-grade data architectures.
- Practical experience with modern data platforms such as Databricks, Snowflake, Azure Synapse, dbt, or comparable technologies in a production environment.
- Experience integrating CRM, ERP, ITSM, and ticketing systems, as well as confidence in using AI-driven analytics for pattern detection, anomaly detection, and data-driven decision support.
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What we offer
- Work flexibly from home two days a week and on-site three days a week.
- Our offices offer fully equipped workspaces as well as regular events such as summer parties and Christmas celebrations.
- Our in-house academy and a portfolio of external partners support your professional growth.
- At our in-house canteen in Koblenz, you'll find a daily selection of delicious and healthy meals, and our fully equipped gym offers weekly classes (online & on-site).
- A daycare center on our CGM campus in Koblenz helps employees make their workday more flexible.
- We also offer corporate benefits, the option of a job bike, company pension schemes, and much more.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🚲Jobbike
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
CompuGroup Medical (CGM)
Steyr, Graz, Hall In Tirol, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.4
Culture
3.3Workingconditions
3.8Career Growth
3.5Engineering
3.1
Data Warehouse & Data Intelligence Specialist
- Location
- Koblenz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
