Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Regensburg
- Working Model
- Hybrid, Onsite
Your role in the team
- You act as the first point of contact for our customers and ensure the quality of our managed services by comparing them with the respective service level agreements (SLA).
- You carefully manage our service units and conduct targeted service reviews and operational meetings.
- Our new and existing customers feel well looked after by you. Thanks to your coordination, our internal interfaces (sales, system engineering, consulting, operations control, UHD) always know what needs to be done.
- Your ideas are also in great demand in the further development of our reporting, quality assurance and service processes.
- In short: You make a significant contribution to the satisfaction of our customers - it's great that you're on board!
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Our expectations of you
Education
- Completed commercial or technical training or university degree
Qualifications
- Sales affinity
- Sound and broad know-how in the field of IT, knowledge and certifications in the areas of ITIL Foundation or comparable certifications in IT service management desirable
- Personally, we particularly like your entrepreneurial problem-solving skills, your empathetic communication skills and your noticeable service orientation.
Experience
- Experience in the conception, implementation and control of IT services as well as know-how in contract design and service management for cloud services
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Regensburg
Bayern
Germany
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
IT Manager
- Location
- Regensburg
- Working Model
- Hybrid, Onsite
