Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Meerane
- Working Model
- Onsite
Job Summary
In this role, you assist customers with technical questions regarding ERP systems, handle support inquiries systematically, and document them in the company’s support system while collaborating closely with software developers.
Job Technologies
Your role in the team
- As a working student in Technical Support ERP (m/f/d), you are an important contact person for our medium-sized customers regarding technical and application-related questions about our ERP solutions.
- You support our support team in daily operations, handle customer inquiries in a structured manner, and work closely with our software development and consulting teams.
- With your work, you make a valuable contribution to customer satisfaction, the quality of our support, and the continuous improvement of our service processes.
- Support of our clients with technical questions related to our ERP systems.
- Acceptance, analysis, and processing of support requests as well as assistance in troubleshooting through direct communication with the customer.
- Documentation, tracking, and maintenance of customer inquiries in the company's proprietary support system.
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Our expectations of you
Education
- Ongoing studies, ideally in the fields of Business Informatics, Computer Science, Business Administration with an IT focus, or in a comparable course of study (at least 3rd semester).
Qualifications
- Interest in technical contexts, ERP systems, and customer-oriented support work.
- Good general IT skills, e.g., in handling Windows, client/server structures, or databases.
- Basic knowledge of programming or working with interfaces and data structures, such as HTML, XML, SQL, or C#, is advantageous.
- German language skills at C1 or native speaker level.
- Strong communication skills, structured working approach, and enjoyment of customer contact.
- Self-responsibility, team orientation, self-organization, and a customer-oriented approach.
Experience
- Initial practical experience in IT or user support is an advantage.
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What we offer
- Start date: as soon as possible.
- Salary: Up to €1,200.00 per month.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
N+P Informationssysteme GmbH
N+P Informationssysteme GmbH was founded with the vision of creating IT solutions that span the entire value chain. As an IT provider for small and medium businesses, we focus on select key industries, because only by understanding the underlying processes can we advise on and implement holistic solutions.
Description
- Founding year
- 1990
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Student trainee in technical support for ERP systems
- Location
- Meerane
- Working Model
- Onsite
- Diversity
- Open for all genders
