Job
- Level
- Experienced
- Location
- Sankt Augustin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you'll handle 1st and 2nd level support requests, provide onsite assistance, analyze hardware and software issues, and manage user and device environments at client locations.
Job Technologies
Your role in the team
- Processing support requests in 1st and 2nd level (phone, remote support, ticket system)
- Onsite support at clients' premises (regularly, sometimes daily)
- Analysis, prioritization, and resolution of hardware and software issues
- User and device management in existing customer environments
- Installation, exchange, and commissioning of IT workstations and peripherals
- Maintenance of documentation and support in optimizing support processes
- Preparation and management of client events
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist) or a comparable qualification
Qualifications
- Good knowledge of Windows clients, standard hardware, and common software.
- Service- and customer-oriented working style
- Class B driver's license (mandatory requirement)
- Very good knowledge of German and good knowledge of English
- Knowledge of Microsoft 365
Experience
- Experience in IT Service Desk, onsite support, or technical user support is advantageous.
- Experience with Active Directory and Exchange (Cloud or On-Premises)
- Experience with Endpoint and Mobile Device Management (e.g., Microsoft Intune)
- Experience with software deployment (e.g., Intune or Baramundi)
- Experience in 2nd-level support and ticketing systems.
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What we offer
- Permanent employment contract
- Scheduled service hours (Mon-Fri between 07:00 and 18:00)
- Varied activity with intensive customer contact
- Structured onboarding
- Performance-based compensation
- Collegial team with short decision-making processes
- Alternating telecommuting
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
COMDOK GmbH
Since our founding in 1982, our 70 employees have been dedicated to providing exceptional IT, logistics, administrative, and service solutions to our clients in the profit and non-profit sectors. With annual revenues of around 7 million euros, a 35% equity ratio, and consistent profitability, we are one of the most stable companies in our industry.
Description
- Company Size
- 50-249 Employees
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Desk Employee - Onsite 1st and 2nd Level Support
- Location
- Sankt Augustin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
