Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Böblingen
- Working Model
- Onsite
Job Technologies
Your role in the team
- You analyze and prioritize our support customers' requests and are responsible for incident management
- You document the problem and the further course of the incident in our internal DevOps tool
- You reproduce behaviors in internal or customer test systems as a basis for problem analysis
- Together with developers and product owners, you lead through the analysis phase and develop proposed solutions
- When analyzing, you use all options, e.g. B. technical documentation, SQL queries, log files or browser dev tools
- You will support the optimization of our support processes and provide long-term support for our systems through proactive monitoring
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Our expectations of you
Education
- You are passionate about IT: You have successfully completed a degree with a computer science background and have already gained several years of experience in software development projects
Qualifications
- IT infrastructures, SQL, .Net, API and REACT are a home game for you
- You are no stranger to agile tools like Azure DevOps or JIRA
- Teamwork is important to you and customer contact is important to you
- You know how to communicate in a solution-oriented and friendly manner in both English and German
Experience
- You already have experience in 2nd and 3rd level support and can analyze problems in a structured manner
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Job Locations
Location Böblingen
Baden-Württemberg
Germany
This is your employer
Star Cooperation GmbH
Since 1997, we have been helping companies of all sizes and industries to plan, design and successfully implement projects efficiently. As our customer, you benefit from interdisciplinary know-how and synergies from the fields of MEDIA, LOGISTICS, CONSULTING, IT, ELECTRONICS and ENGINEERING.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Internet, IT, Telecommunication
3rd Level Application Support
- Location
- Böblingen
- Working Model
- Onsite
