Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Freiburg im Breisgau
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will resolve IT issues via phone, email, and ticketing systems, provide user support for hardware and software, and manage documentation and IT resource administration.
Job Technologies
Your role in the team
- Acceptance, processing, and documentation of IT disruptions and support requests (phone, email, ticket system).
- First level support for our users with hardware and software issues.
- Responsibility for smooth customer service, application support, and user management.
- Participation in a wide range of IT projects and independent implementation of the resulting work packages.
- System maintenance during onboarding, offboarding, and transfers.
- Procurement of IT consumables.
- Processing of repair orders.
- Documentation of solutions and maintenance of the knowledge database.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Very good knowledge of Windows operating systems, Microsoft 365 / Office applications, and standard hardware.
- Strong customer orientation and process-oriented working style.
- Very good spoken and written German skills, English skills are an advantage.
- Driver's license class B, willingness to travel to the locations of the Streck Group.
- Willingness to work flexible hours.
- Strong communication skills and team ability.
Experience
- Initial experience in IT support or Service Desk is advantageous.
This text has been machine translated. Show original
What we offer
- Home office (up to 8 days/month).
- 30 vacation days and a 38-hour workweek.
- Company pension scheme and capital-forming benefits.
- Health management through external offerings such as Hansefit, sports events, and much more.
- Occupational Social Counseling.
- Cross-location company parties, team events.
- Jobrad, e-charging stations, rental bike station, parking facilities.
- a permanent employment contract.
- Corporate Benefits.
- Hot and cold beverages free of charge.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Streck Transportgesellschaft m.b.H.
Die Streck Transportgesellschaft mbH ist ein deutsches Speditions- und Logistikunternehmen mit Hauptsitz in Lörrach, Baden-Württemberg. Das Unternehmen hat 19 Standorte in Deutschland und davon acht in der Schweiz.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT First Level Support
- Location
- Freiburg im Breisgau
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
