Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will provide phone and written support to employees, analyze error messages, resolve technical issues, and manage tickets including documentation of disruptions.
Your role in the team
- Telephone and written support for employees.
- Independent analysis of error messages as well as troubleshooting.
- Implementation and installation as well as updates of software.
- Ticket management including the documentation of fault reports.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed vocational training in the IT sector and/or university degree in computer science.
Qualifications
- Good knowledge of common hardware and software.
- Analytical and critical thinking skills and problem-solving ability.
- High service orientation, strong communication skills, and team spirit.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st & 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
