Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will provide 1st and 2nd level support for internal IT users by accepting, analyzing, and resolving incident reports while installing and configuring hardware and software.
Job Technologies
Your role in the team
- 1st- and 2nd-level support for internal IT users.
- Acceptance, analysis, and resolution of disturbance reports.
- Installation and configuration of hardware and software.
- Documentation of support cases and maintenance of the knowledge database.
- Support with IT rollouts and system updates.
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Our expectations of you
Education
- Completed IT vocational training or a comparable qualification.
Qualifications
- Knowledge of Windows environments and ticketing systems.
- Very good German skills, English skills are desirable.
- Customer orientation, teamwork skills, and quick comprehension.
Experience
- Experience in IT support or helpdesk.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Support User Helpdesk
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
