Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hagen
- Working Model
- Onsite
Job Summary
In this role, you will process IT requests via ticket systems, implement hardware and software solutions, manage user accounts in Active Directory, and document processes in the knowledge database.
Job Technologies
Your role in the team
- Acceptance, classification, and processing of IT requests and incident reports via our ticket system as well as by phone and email.
- Analysis and resolution of hardware and software issues at our employees' workstations.
- Setup, maintenance, and management of user accounts and permissions in Active Directory.
- Installation, configuration, and maintenance of hardware and software.
- Documentation of solutions and processes in our knowledge database.
- Escalation of complex inquiries to Second Level Support and close collaboration with internal IT departments.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist for system integration or an equivalent qualification.
Qualifications
- You have good knowledge of Windows operating systems as well as Microsoft 365.
- Basic knowledge of networking technology (TCP/IP, DHCP, DNS) is advantageous.
- They are characterized by a strong service and customer orientation as well as a structured and independent way of working.
- Strong communication skills, team spirit, and a friendly demeanor complete your profile.
- Very good spoken and written German skills are required; English skills are an advantage.
Experience
- Initial work experience in IT support or helpdesk is desirable.
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What we offer
- A pleasant, family-like, and appreciative working environment.
- Flat hierarchies.
- Modern IT equipment.
- 30 days of annual leave.
- Subsidy for company pension scheme.
- Business Bike Leasing.
- Employee referral program.
- Online discount portal.
- Permanent employment.
- Attractive compensation.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Stahlkontor GmbH & Co. KG
Stahlkontor GmbH & Co. KG is an internationally operating company with over 100 years of experience in manufacturing construction parts from high-strength steels. With over 300 employees at its Hagen location, the company offers comprehensive services in the fields of defense, aerospace, and industry.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT system administrator first level support
- Location
- Hagen
- Working Model
- Onsite
- Diversity
- Open for all genders
