Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Paderborn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support renowned clients, analyze their technical challenges, and coordinate solutions with internal teams while developing a deep understanding of their business processes.
Job Technologies
Your role in the team
- You manage a dedicated portfolio of renowned clients and serve as their technical contact for the operational support of our solutions.
- You work at the interface between clients, project management, and product development, ensuring a trusting collaboration.
- You analyze complex technical issues, incidents, and requests, and coordinate their sustainable resolution together with our internal teams.
- You handle complex support cases in 3rd-level support and systematically investigate the root causes.
- You develop a deep understanding of our clients' business processes and support them in implementing our solutions efficiently and successfully.
- You take on administrative tasks in Salesforce and continuously expand your product and system expertise.
- You document solutions comprehensively and continuously develop our internal knowledge base.
- You identify optimization potentials in our operational and support processes and actively contribute your ideas.
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Our expectations of you
Qualifications
- Analytical and solution-oriented approach to technical issues as well as enjoyment in developing sustainable solutions.
- Independent, structured, and proactive working style as well as willingness to take responsibility.
- You present yourself confidently and communicate effectively with clients as well as internal contacts.
- Teamwork, initiative, and a high quality standard are natural to you.
- You enjoy collaborating with different departments and keep an overview even in challenging situations.
- Very good German and good English skills, both written and spoken, complete your profile.
Experience
- Several years of experience in technical support, customer operations, or application support for complex software solutions.
- Experience with relational databases and SQL; knowledge of Salesforce or comparable CRM platforms is advantageous.
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What we offer
- Responsibility instead of ticket processing: You actively shape solutions and processes.
- Challenging technical problems with real customer impact.
- Direct collaboration with product management, development, and consulting.
- Flexible working models and modern work equipment.
- Individual training and professional development.
- Open corporate culture with short decision-making processes.
- Attractive compensation package including additional remuneration for on-call duties.
- Corporate health program, team events, and much more.
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Job Locations
This is your employer
SERVICE 1 GmbH
SERVICE 1 GmbH has established itself as a reliable provider of effective Field Service Management and After-Sales CRM solutions, boasting over 30 years of experience. The company supports significant clients in their daily operations and offers sustainable solutions for technical challenges.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Engineer
- Location
- Paderborn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
