Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wuppertal
- Working Model
- Onsite
Job Summary
In this role, you manage IT issue tickets, analyzing, classifying, and documenting them while providing solutions and acting as a liaison with other departments.
Job Technologies
Your role in the team
- Creation of tickets, including the classification of fault reports and, if applicable, forwarding to the relevant departments.
- Acceptance, analysis, and resolution of IT issues.
- Development of solution and optimization proposals.
- Documentation of encountered error situations.
- Interface with other departments as well as a contact person for clients.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Strong communication skills and team spirit.
- Strong technical affinity as well as analytical thinking skills.
- Knowledge of the Microsoft environment.
Experience
- Professional experience with ticketing systems as well as knowledge of Windows.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Wuppertal
- Working Model
- Onsite
- Diversity
- Open for all genders
