Level
Experienced
Location
Cologne
Working Model
Onsite
Job Field
IT, Support, System
Employment Type
Part Time/Full Time
Contract Type
Permanent employment

Job Summary

In this role, you handle trouble tickets in telecommunication and IT system technology, install devices, procure materials, and document your tasks to ensure smooth operations.

Job Technologies

Your role in the team

IT Specialist (m/f/d) in Telecommunications Technology (HiPath)
Receiving fault reports via ticket system, email, or phone
Add necessary information for processing the fault report through a phone inquiry or email, e.g., exact error message, device origin, device location, appointment scheduling.
Editing the fault report considering various solution options and according to the assigned priority
Documenting the work undertaken
On-site installation/move of equipment including cabling work
IT Specialist (m/f/d) in the field of IT System Technology
Editing the fault report considering various solution options and according to the assigned priority, which require making independent decisions to achieve the goal.
Procurement of the required materials
Installing the devices via the software distribution system
Initiate patching of the network port and modify port security
Setting up IT equipment for BAO layers

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Our expectations of you

Education

Completed three-year vocational training in the IT sector

Qualifications

(e.g., Telecommunications Electronics Technician (m/f/d), IT System Electronics Technician (m/f/d), IT Specialist (m/f/d) System Integration)
Valid driver's license of class B (or equivalent)
Friendly and approachable demeanor
Reliability and Self-Responsibility
Structured working method
Good comprehension skills
Customer Orientation
Teamwork skills
Communication and conflict resolution skills
Expertise/Good knowledge of Microsoft programs Word, Excel, and Outlook
Readiness to be deployed, possibly outside of regular working hours, and willingness to pursue professional development.
Willingness to participate in special duties and on-call hours

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What we offer

A secure job, flexible working hours, overtime compensation, work-life balance, supplementary pension scheme, asset-building benefits, job-related training, activities with social value, team membership, police work environment, good public transport connections, government-owned parking garage, health prevention, corporate sports, government-owned canteen

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