Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 60.000€ Gross/Year
- Location
- Mainz
- Working Model
- Onsite
Job Summary
In this role, you provide expert support for maintenance and repair of Alegria instruments, conduct tests on new devices, and train technicians globally.
Your role in the team
- Second level system support for Alegria 1 & Alegria 2 instruments
- Maintenance and repair of internal instruments installed in quality control, R&D, and production.
- Worldwide support (remote and on-site support) for Sebia branches and distributors
- Management of spare parts
- Tracking and recording device complaints via CRM and ticket system
- Ability to contribute to development projects (new instruments and instrument development)
- Testing and initial assessments of new Alegria devices
- Conducting training sessions on tools and certifying field service technicians worldwide.
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Our expectations of you
Education
- Completed degree or apprenticeship in engineering sciences, electrical engineering, medical technology, or a comparable field. An advanced degree, such as a master's, is advantageous or a similar qualification.
Qualifications
- Advanced proficiency in English and German: spoken and written
- Structured, independent working style with a focus on quality; good communication and team skills.
Experience
- At least 2 years of professional experience in support level roles in regulated environments, ideally in in-vitro diagnostics or medical technology.
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What we offer
- Permanent contract in a rapidly growing company
- Crisis-proof job
- Flexible working hours
- No shift work
- The annual salary typically ranges between €40,000 and €60,000 gross, depending on experience level.
- Monthly subsidy of up to €200 for nursery and kindergarten
- Free parking spaces directly at the company premises
- Individual development and training opportunities
- Attractive package of health and social benefits (e.g., subsidy for computer glasses or flu vaccination)
- Free Employee Assistance Program for Emotional and Practical Well-being
- Employer subsidy of 30% for private retirement provision
- Daily freshly cooked meals from regional ingredients - with meal allowance
- Complimentary beverages: coffee, tea, hot chocolate, and water
- Exclusive employee discounts at well-known brands
- Anniversary rewards as appreciation for your loyalty
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Orgentec Diagnostika GmbH
Founded in 1988 in Mainz, Orgentec Diagnostika GmbH is a leading company in laboratory diagnostics, developing and distributing innovative test systems for autoimmune diagnostics and infection serology.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
Global System Support Specialist - Diagnostics
- Salary
- 40.000 to 60.000€ Gross/Year
- Location
- Mainz
- Working Model
- Onsite
- Diversity
- Open for all genders
