Job
In this role, you provide expert support for maintenance and repair of Alegria instruments, conduct tests on new devices, and train technicians globally.
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Your role in the team
- Second level system support for Alegria 1 & Alegria 2 instruments
- Maintenance and repair of internal instruments installed in quality control, R&D, and production.
- Worldwide support (remote and on-site support) for Sebia branches and distributors
- Management of spare parts
- Tracking and recording device complaints via CRM and ticket system
- Ability to contribute to development projects (new instruments and instrument development)
- Testing and initial assessments of new Alegria devices
- Conducting training sessions on tools and certifying field service technicians worldwide.
Our expectations of you
Education
- Completed degree or apprenticeship in engineering sciences, electrical engineering, medical technology, or a comparable field. An advanced degree, such as a master's, is advantageous or a similar qualification.
Qualifications
- Advanced proficiency in English and German: spoken and written
- Structured, independent working style with a focus on quality; good communication and team skills.
Experience
- At least 2 years of professional experience in support level roles in regulated environments, ideally in in-vitro diagnostics or medical technology.
What we offer
- Permanent contract in a rapidly growing company
- Crisis-proof job
- Flexible working hours
- No shift work
- The annual salary typically ranges between €40,000 and €60,000 gross, depending on experience level.
- Monthly subsidy of up to €200 for nursery and kindergarten
- Free parking spaces directly at the company premises
- Individual development and training opportunities
- Attractive package of health and social benefits (e.g., subsidy for computer glasses or flu vaccination)
- Free Employee Assistance Program for Emotional and Practical Well-being
- Employer subsidy of 30% for private retirement provision
- Daily freshly cooked meals from regional ingredients - with meal allowance
- Complimentary beverages: coffee, tea, hot chocolate, and water
- Exclusive employee discounts at well-known brands
- Anniversary rewards as appreciation for your loyalty
Benefits
Work-Life-Integration
Job locations
About your employer
Founded in 1988 in Mainz, Orgentec Diagnostika GmbH is a leading company in laboratory diagnostics, developing and distributing innovative test systems for autoimmune diagnostics and infection serology.
- Established Company
- Onsite
- Healthcare, Social Sector
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