Job
- Level
- Experienced
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you manage the support of complex IT systems, create digital forms and document templates, conduct application testing, and actively support 2nd and 3rd level support services.
Job Technologies
Your role in the team
- The Applications and Systems Department is responsible for all tasks related to the provisioning and support of IT applications for Prosystems IT's clients.
- Form management is a subdomain within the Applications division, specializing in the creation and maintenance of digitized templates in the context of credit institutions.
- Organizational/technical application support, including:
- Deployment and operation of complex applications.
- Creation and maintenance of operating manuals.
- Participation in application-specific projects.
- Conducting application tests.
- Maintenance of knowledge databases.
- Active support of the incident process, including:
- 2nd- and 3rd-Level Support.
- Processing incident and change request tickets.
- Communication with suppliers, manufacturers, partner companies, and clients.
- Form Management - Creation of document templates and text modules as well as data provisioning within the scope of customer orders/projects.
- Clarification of technical customer inquiries.
- Consulting for internal and external clients.
- Review and implementation within the scope of regular releases.
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Our expectations of you
Education
- Completed vocational training, university degree, or comparable practical experience in an IT-related environment.
Qualifications
- Excellent knowledge in handling Microsoft Office applications as well as in end-user support.
- Knowledge of SQL database queries and data analysis is an advantage.
- Knowledge of Adobe Java or scripting and form logic is an advantage.
- Very good written and spoken German skills (at least level C1).
- Pronounced analytical and structured working style with a high solution orientation.
- Quick comprehension and ability to present complex technical issues in an understandable manner.
- A high level of responsibility, reliability, and team orientation.
- Professional demeanor as well as independent and meticulous work approach.
Experience
- Several years of experience in the administration and support of Windows and Citrix server environments.
- Experience in creating and automating processes with PowerShell is desirable.
- Ideally, experience in the savings bank environment, particularly in the administration of the OSPlus portal.
- Practical experience with AEM Designer is desirable.
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What we offer
- The employment is initially limited to 1 year.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Prosystems IT GmbH
Prosystems IT GmbH, based in Bonn, is an established IT service provider specializing in IT services and projects for the savings bank organization and companies with special security requirements. The company offers a wide range of services including consulting, software development, and system maintenance.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist - system integration
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
