Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you install and configure hardware and software, provide phone-based 2nd and 3rd level support, analyze issues, and oversee IT projects at the interface between lab and medical practice.
Job Technologies
Your role in the team
- Installation and configuration of hardware and software on-site at our senders.
- Telephone 2nd and 3rd level support for our customers, handling complex inquiries professionally.
- Independent error analysis and effective troubleshooting to ensure secure system operation.
- Technical transition in medical practices, support with the installation of our star.net® software
- Configuration and maintenance of proprietary systems
- Participation in the planning, coordination, and implementation of IT projects at the interface between laboratory and medical practice or hospital.
- Alignment of user requirements with application development
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Our expectations of you
Education
- Completed training in the IT field and several years of professional experience in IT customer support.
Qualifications
- Solid knowledge of system and network administration
- Good knowledge of operating systems (primarily Windows)
- Enthusiasm for technology; willingness to learn new things
- Method-oriented, goal-driven work approach; high commitment; team player
- Secure, appreciative, and solution-oriented communication style
- Class B driver's license
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What we offer
- 30 days of vacation + additional special leave days
- Subsidy for the Germany Ticket
- Shuttle service between the laboratory and S-Bahn Harburg (approximately 20 minutes from Hamburg Central Station)
- Subsidized company restaurant (breakfast, lunch, snacks)
- Further Education & Development Opportunities
- JobRad Leasing (Bicycle / E-Bike)
- Employee discounts at over 400 partner companies
- Health offers (e.g., EGYM Wellpass, mobile massage)
- Mental Health Coaching
- Regular company events & team activities
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Dr. Von Froreich-bioscientia Gmbh
Das Labor Dr. von Froreich – Bioscientia GmbH ist eines der größten und leistungsfähigsten humanmedizinischen Labore in Norddeutschland. Seit mehr als 40 Jahren steht unser ärztlich geführtes Labor in Hamburg-Harburg für hohe medizinische Qualität und Expertise. Täglich führen wir mehr als 150.000 Analysen durch. In Hamburg arbeiten rund 450 Mitarbeiter mit großer Leidenschaft daran, täglich hervorragenden und individuellen Service für ärztliche Praxen und Kliniken zu bieten.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1975
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech, Science, Research
IT specialist 2nd level support
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
