Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT incidents, manage 1st and 2nd level support for the central POS system, and assist stores with IT issues and the administration of Windows and Azure.
Job Technologies
Your role in the team
- Central point of contact for all IT inquiries and support requests via phone, email, and Jira ticket system.
- Acceptance, classification, and prioritization of tickets as well as the processing of IT disruptions.
- Provision of 1st- and 2nd-level support for the central POS system and potential escalation to specialized IT teams.
- Support of the stores with IT topics, including remote support, maintenance, and IT management of new openings.
- Administration of IT systems (such as Windows, Active Directory, Azure, Microsoft 365, Exchange, SQL Server).
- Proactive monitoring of systems and daily oversight and assurance of data and system backups.
- Coordination/Management of external service providers and ensuring compliance with the agreed SLAs.
- Maintenance of IT documentation, knowledge base articles, and asset management.
- Support and participation in IT projects.
- Ensuring and maintaining IT policies and security standards.
- Management of warranty and service contract documents as well as coordination of repairs and replacements.
- Participation in on-call duties outside regular working hours, as well as on weekends and public holidays.
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Our expectations of you
Education
- You have completed training in the IT field and have initial professional experience in IT support.
Qualifications
- Demonstrate extensive knowledge of the Windows environment (certification is an advantage).
- An ITIL certification, if applicable, you have.
- Your work approach is goal- and result-oriented and characterized by excellent analytical and problem-solving skills.
- You are communicative, act friendly and service-oriented, and enjoy working in a team.
- Possess very good German skills and good English skills.
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What we offer
- A "global brand" in an exciting growth market.
- Fixed salary + bonus.
- 27 vacation days.
- Freedom to contribute your own ideas and solutions.
- Flexible working (flexible working hours, home office, depending on the location).
- You can easily reach us by subway or bus – we will cover the ticket.
- Sports activities are also taken care of... Bicycles are available for free at our office every day.
- Our employees have the opportunity to participate in our EGYM Wellpass partnership at a reduced price.
- We also offer the option of bicycle leasing.
- By participating in the Corporate Benefits, you benefit from great discounts.
- Domino's Choice - Choose every year between:
- 3 days of vacation.
- 1.5% of the annual salary as training budget.
- 1.5% of the annual salary as a potential additional bonus (measured against KPIs).
- We also enjoy celebrating our successes or sharing a weekend beer or a glass of cool wine together with an indescribable view of the Elphi.
- Together through all stages of life: We support you and your family with a childcare allowance.
- The future of our employees is also important to us - we offer you the opportunity to take out a subsidized company pension scheme with Allianz.
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Job Locations
About Your Employer
Domino´s Pizza Deutschland GmbH
Domino’s Pizza Deutschland ist mit über 320 Betrieben, mehr als 200 Franchisepartnern sowie rund 7.500 Mitarbeitern Marktführer im Bereich Pizza Home Delivery und gehört zu den zehn größten Gastro-Franchise-Gebern. Die Marke mit dem rot-blauen Dominostein bereitet jährlich 19,7 Mio. Pizzen zu. Dabei verfolgt Domino’s stets das Ziel, handgemachte Pizza, Pasta, Salate sowie Wraps, Chicken Snacks und Desserts aus hochwertigen Zutaten schnell und frisch zu liefern.
Description
- Founding Year
- 2010
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
IT Service Desk Technician
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
