Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Temporary employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you analyze IT issues through on-site and remote support, document them in our ticketing system, and assist with the installation and configuration of devices and user accounts.
Your role in the team
- IT service in on-site and remote support:
- Error analysis and troubleshooting of IT issues
- Detailed, structured documentation in the ticket system in dialogue with our users.
- Independent handling of standard issues or supporting our customer service - 2nd Level
- Installation and configuration of end devices (computers, monitors, printers, mobile devices, and other peripherals) as well as the management of user accounts.
- Assistance with maintenance and repair appointments as well as goods receipt and inventory management.
- The primary location is expected to be our site in Merheim, but there will also be regular coverage and training at the other two locations.
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Our expectations of you
Education
- Experience and enjoyment in working with computers; a degree in the field is not an essential requirement.
Qualifications
- Enrolled Student
- Independent prioritization, structured and solution-oriented working style
- Willingness to familiarize oneself with new subject areas
- Enjoyment in dealing with clients and a strong service orientation
- Excellent communication skills and outstanding team spirit
- Friendly, confident, and persuasive demeanor
- Highly motivated and resilient personality
- Excellent language skills in German
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What we offer
- The position is limited to 2 years from the date of hiring.
- Remuneration according to pay group 2 TVöD/VKA plus additional collective agreement payments.
- 30 days of vacation and additional days off: company outing, Christmas Eve, and New Year's Eve.
- Company pension scheme through employer-funded supplementary insurance (ZVK).
- Flexible working hours and the possibility of remote work by arrangement with the supervisor.
- Development and training opportunities depending on the professional group and position (performance reviews, leadership and communication training, health promotion, etc.).
- Personal apartments subject to availability.
- Operational daycare places or occupancy spots, depending on availability.
- Jobrad and CarSharing with Cambio.
- Corporate benefits, discounts in many stores and online shops.
- Attractive fitness and health offers through a discounted membership with Urban Sports.
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Benefits
More net
Health, Fitness & Fun
Job Locations
This is your employer
Kliniken der Stadt Köln gGmbH
Die Kliniken der Stadt Köln sind der größte Anbieter stationärer Gesundheitsdienstleistungen in Köln und einer der größten Gesundheitsversorger Deutschlands. Mit ca. 4.350 Beschäftigten - vornehmlich in den Bereichen Pflege und Ärztlicher Dienst - sind wir zudem einer der größten Arbeitgeber im Raum Köln.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Working Student IT Support
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
