Job
- Level
- Experienced
- Location
- Münster (Hessen), Hanover
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 59.417 € gross/year
Job Summary
In this role, you coordinate major IT incidents, lead conference calls for quick service recovery, and document results to enhance internal processes.
Your role in the team
- Coordination and support for major and potentially major incidents (Major Incidents) to ensure smooth operations.
- Introduction of appropriate immediate measures for rapid service restoration and ensuring internal communication in accordance with the EuB procedure.
- Leading conference calls and "roundtable" discussions (focus), as well as documenting the results.
- Participation in task forces during long-term and major disruptions as well as taking on problem manager responsibilities.
- Determination of the EuB classification based on current findings and provision of expert input for customer communication.
- Creation and dispatch of internal notifications as well as documentation after service restoration for continuous quality improvement.
- Support with releases and, if necessary, for the operations manager (BV), as well as act as a direct contact person for the MoD of FI-TS.
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Our expectations of you
Education
- Completed university degree or commercial / IT vocational training.
Qualifications
- Confidence and commitment in dealing with complex challenges.
- Quick comprehension and reaction skills.
- Passion for excellent customer service.
- Very good German language skills.
- Strong team skills and social competence in dealing with various interlocutors.
Experience
- 2-3 years of relevant professional experience (ideally in an IT production environment).
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What we offer
- 38 hours / week.
- Part-time mobile work possible.
- from €59,417 / year.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Job Locations
About Your Employer
Finanz Informatik GmbH & Co. KG
Finanz Informatik is a leading IT service provider for the Sparkassen-Finanzgruppe, headquartered in Frankfurt am Main. We serve 385 savings banks, six state banks and numerous other customers from the financial sector. Our goal is to provide our customers with the best possible technological infrastructure so that they can successfully achieve their business goals.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Culture
3.5Engineering
3.0Career Growth
3.2Workingconditions
4.4
Major Incident Manager
- Salary
- from 59.417 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 37.263 € net/year · Tax class I
- Location
- Münster (Hessen), Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
