Job
In this role, you will manage IT infrastructure, provide technical support to employees, and configure SaaS applications like Google Workspace and Slack to ensure smooth day-to-day operations.
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Your role in the team
- Your mission as an IT Administrator at Appinio is to seek a highly motivated and skilled IT Administrator to join our team. The ideal candidate will be responsible for maintaining our internal IT infrastructure, providing timely technical support to employees, and managing our cloud-based SaaS applications. This role is essential for ensuring smooth and efficient day-to-day operations across the company.
- You will be the primary contact for managing our critical Software as a Service (SaaS) tools.
- Administration, configuration, and maintenance of Google Workspace, Slack, ClickUp and other SaaS tools across the business, ensuring user accounts and security settings are correctly managed.
- Provisioning and management of our fleet of macOS endpoints via Mosyle MDM, as well as administration of our BYOD program via Google Workspace.
- You will provide first and second-level internal IT support for all employees, troubleshooting issues related to hardware, software, and network connectivity.
- You will document, track, and monitor IT support requests using a ticketing system to ensure timely resolution.
- You will develop and maintain documentation, including IT guides, knowledge base articles, and standard operating procedures.
- You will manage the procurement and deployment of new hardware (laptops, monitors, peripherals etc.) to the team.
- Administration of our device fleet via Mosyle MDM and Google Workspace (BYOD).
- You will maintain a detailed and accurate inventory of all IT assets.
Our expectations of you
Qualifications
- You have strong working knowledge of Google Workspace administration.
- You have working knowledge of other common SaaS tools like Slack or ClickUp.
- You have familiarity with hardware procurement processes and asset management.
- You have excellent problem-solving skills and the ability to work independently.
- You are fluent in English, possess strong communication skills, and have a friendly demeanor.
Experience
- You have proven experience as an IT Administrator or in a similar role.
- You have experience in SaaS-only, remote-first working environments.
What we offer
- Important: Your tasks will require you to come into our Hamburg office occasionally (1 - 2 times per week, not necessarily for the entire day).
- Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take.
- Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year.
- All the hardware you need and your own MacBook.
- If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space.
- Subsidised Urban Sports Club or ClassPass membership based on location.
- In case you're located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces.
Benefits
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Appinio is a global market research platform headquartered in Hamburg. We enable companies worldwide to obtain thousands of opinions from specific target groups in a few minutes. This way, everyone can validate decisions and ideas in real time - with representative results from consumers. As the fastest solution for market research, Appinio delivers feedback from 50+ markets.
- 2014
- Established Company
- Onsite, Hybrid, Full Remote
- Other Sectors
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