Job
- Level
- Experienced
- Location
- Ulm
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you support church customers with their financial software by handling inquiries, documenting in the ticket system, independently solving issues via remote assistance, and collaborating on complex developments.
Job Technologies
Your role in the team
- You are the primary point of contact for our church clients and assist them with questions regarding our financial software Infoma Kirche.
- You analyze incoming requests, categorize them professionally, and document everything thoroughly in the ticketing system.
- After your onboarding, you will independently handle general support cases via remote maintenance.
- You prepare more complex requirements in a structured manner and solve them together with our development team – from the idea to the final test.
- You actively contribute to the development and optimization of our support and service processes.
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Our expectations of you
Education
- Completed commercial training or studies, e.g., in Business Informatics, Business Administration, Administrative Science, or a comparable field.
Qualifications
- Interest in software for finance, accounting, and administrative processes, especially in the context of Microsoft Dynamics 365 Business Central.
- Enjoyment of communication and a genuine service heart when dealing with people.
- An independent, meticulous work style as well as high self-motivation and organizational talent.
- Eager to learn new things and continuously develop yourself.
Experience
- Experience in Customer Service, Hotline, 1st-Level Support preferred.
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What we offer
- You work in an economically stable and sustainably growing company with a long-term perspective.
- With our stock program, including subsidies for free shares and support for occupational pension schemes, you are already investing in your future today.
- You benefit from a group accident insurance that also covers you in your private environment.
- Flexible working hours give you the freedom to shape your workday independently.
- With EGYM Wellpass, bike leasing, and other health services, you actively support your health and well-being.
- Our VINCI-Energies Academy offers you a variety of development opportunities for your technical or leadership career.
- Through Corporate Benefits, you receive attractive discounts at over 700 well-known brands.
- At team and company events, we strengthen team cohesion and celebrate shared successes.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
VINCI Energies
VINCI Energies is focused on introducing new technologies to stay competitive in a constantly changing world. Two key areas of development are digital transformation and the shift to renewable energy
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level Support Staff - Public Sector Financial Software
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
